Complaint Review: DOMINION VA POWER - RICHMOND Virginia
- DOMINION VA POWER WWW.DOM.COM RICHMOND, Virginia U.S.A.
- Phone: 804-7555548
- Web:
- Category: Utility Companies
DOMINION VA POWER BILL TRIPLES SUDDENLY? RICHMOND Virginia
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I am an outstanding customer of DVP who received a bill in December 2008 that was triple what I normally pay. I called to complain/dispute what seemed to be an abnormally high bill that was even double the previous December bill in 2007. The customer service agent ran down a list of questions to me: Yes I have a digital thermostat that stays on 68, new windows, stripping around doors, a new hot water heater that stays on 120.
I was promised an investigator would come out to check on my meter. Never happened. I was given a direct number to a manager who is very kind but is having problems getting the answers we both need. February 27th a new digital meter was mysteriously installed at my house. Where is the old meter and was it working properly like they claimed it had been? But still no investigator. I was promised an investigator within 30 days of my original complaint.
January, February and March have since been the same. I have filed complaints with the SCC and have stayed in constant contact with customer service managers who have no answers for me. I just want to know what is pulling so much electricity all of a sudden when it has never been that high in years. If I owe a bill, I will pay it but when no one has answers, I feel like I am being scammed.
Virginia
RICHMOND, Virginia
U.S.A.
This report was posted on Ripoff Report on 03/17/2009 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dominion-va-power/richmond-virginia-23234/dominion-va-power-bill-triples-suddenly-richmond-virginia-435207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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