• Report: #1134766
Complaint Review:

Domino's Pizza

  • Submitted: Sat, March 29, 2014
  • Updated: Sat, March 29, 2014

  • Reported By: Cub — Aberdeen Maryland
Domino's Pizza
Aberdeen, Maryland USA

Domino's Pizza Bad Pizza, Marketing Gimmickery Aberdeen Maryland

*Consumer Comment: Yes let's review...

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I just ordered a pizza from Domino's I asked them for an xtra large pizza with cheese and pepperoni. I noticed in the menu they had 4 sizes (which I thought was a little bit weird) the Xtra Lg was listed at $13.99 and 1 topping was an additional $1.90. I picked up the pizza and thought it seemed a little small for an extra large and they rang it up as $18.86. I also thought that was a little high but took it home anyway. When I got home an opened the box I noticed a pool of grease in the center of the pie completely puddling through to the box.

Then I measured the diameter of the pie and it was 15.5 inches (yes, 4 sizes, this is their biggest and its 15.5 inches). I quickly do the math and add up the bill 13.99+1.90+ 6% tax = $16.84. But they charged me $18.86??? I call them up and tell them I have a few questions.

First off I say I just got an xtra lg cheese and pepperoni and they charged me $18.84 why? The Mgr checks my order and says its because I ordered an xtra lg double cheese and pepperoni pizza. Next, I tell him this pizza is inedible. There is a large puddle of grease in the center of the pie. He says "Bring the pizza back and we will give you a new one. I tell him I don't want to go back out again and he says we will credit your TF# so when I come in the next time it will be there. So lets review:

1. They mess up the order, a simple xtra lg cheese and pepperoni pizza.

2. They cant even make the pie without a large puddle of grease soaked straight through to the box

3. They over charge me $2.02 meaning they cant ring up an order correctly.

4. They want me to bring the pizza back in but eventually credit my phone number.

I will NEVER go back to Domino's again and share what I've learned with whomever will listen.

This report was posted on Ripoff Report on 03/29/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dominos-pizza/aberdeen-maryland-210001/dominos-pizza-bad-pizza-marketing-gimmickery-aberdeen-maryland-1134766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Yes let's review...

AUTHOR: Robert - ()

For some reason you find it "weird" that a pizza place has 4 sizes of pizzas.  

You apparently get the box and notice it is a bit small, yet what do you do.  Well what you don't do is ask them about this.  Nor do you open the box to check and make sure it is okay.

The only thing you do is pay what the order came to, even though you thought it seemed a bit high.   How come you didn't do your "quick math" there and ask them why?

Because had you taken the few seconds to do your "quick math" and the 10 seconds it would have taken to open the box ALL of your questions/concerns could have been answered right there.  In fact if you didn't agree or still like their solution you could have walked without buying and taking the pizza home.

So out of curriosity, since they either offered to make you a new one or give you credit for another pizza, exactly what did you want them to do? 

Of course since you didn't mention how because of this your kids or family were left starving and on the borderine of being in tears because they can't have their favorite food for dinner one must figure that this was for you alone.  So why if you didn't know the size of their pizzas would you order an XL pizza?


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