ED Magedson – Founder
Domino's PizzaAberdeen, Maryland USA
Domino's Pizza Bad Pizza, Marketing Gimmickery Aberdeen Maryland
I just ordered a pizza from Domino's I asked them for an xtra large pizza with cheese and pepperoni. I noticed in the menu they had 4 sizes (which I thought was a little bit weird) the Xtra Lg was listed at $13.99 and 1 topping was an additional $1.90. I picked up the pizza and thought it seemed a little small for an extra large and they rang it up as $18.86. I also thought that was a little high but took it home anyway. When I got home an opened the box I noticed a pool of grease in the center of the pie completely puddling through to the box.
Then I measured the diameter of the pie and it was 15.5 inches (yes, 4 sizes, this is their biggest and its 15.5 inches). I quickly do the math and add up the bill 13.99+1.90+ 6% tax = $16.84. But they charged me $18.86??? I call them up and tell them I have a few questions.
First off I say I just got an xtra lg cheese and pepperoni and they charged me $18.84 why? The Mgr checks my order and says its because I ordered an xtra lg double cheese and pepperoni pizza. Next, I tell him this pizza is inedible. There is a large puddle of grease in the center of the pie. He says "Bring the pizza back and we will give you a new one. I tell him I don't want to go back out again and he says we will credit your TF# so when I come in the next time it will be there. So lets review:
1. They mess up the order, a simple xtra lg cheese and pepperoni pizza.
2. They cant even make the pie without a large puddle of grease soaked straight through to the box
3. They over charge me $2.02 meaning they cant ring up an order correctly.
4. They want me to bring the pizza back in but eventually credit my phone number.
I will NEVER go back to Domino's again and share what I've learned with whomever will listen.
This report was posted on Ripoff Report on 03/29/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dominos-pizza/aberdeen-maryland-210001/dominos-pizza-bad-pizza-marketing-gimmickery-aberdeen-maryland-1134766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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