Report: #1351069

Complaint Review: Dominos Pizza

  • Submitted: Sat, January 21, 2017
  • Updated: Sat, January 21, 2017
  • Reported By: AlejandroC — Henderson Nevada USA
  • Dominos Pizza

    Nationwide
    USA

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 On Dec 31, 2016, I decided to order Pizza from Dominos (Store #7454, 971 S Boulder Hwy, Henderson, NV). As it was the only option open that offered delivery and I had a coupon, seemed like the wise choice. Not wanting to charge it and short on cash, I decided to take an uncut sheet of $2 bills I had and cut them up. While it's not the norm and I could have gotten more for them elsewhere, figured wouldn't hurt and the $2 bills would be a nice novelty. I ordered the items, they were delivered, paid for them with he $2 bills and gave a hearty tip. I never received any calls or emails on the subject. All my calls are monitored, recorded and logged by a third party and will prove this.

Today, two uniformed officers, doing their job respectfully came to my door. It seems that I was the suspect in a fraudulent case. I asked in regards to what and they informed me that I had paid for pizza with fraudulent two dollar bills. I then proceeded to show the officers the box they came in from the U.S. Treasury, the original packaging from them as well as other examples of uncut sheets of money as well as proof of purchase from the US Treasury directly, fortunately I saved the original box. They informed me that they had never seen uncut sheets of money. I asked why the bills were not tested before hand as a test would have shown they were authenticate. I also explained that most banks would freely test the bills without question and confirm their legitimacy. As these bills were from the U.S. Treasury directly, I have little doubt that they are authenticate. In either case, certainly if I had the means to manufacture fraudulent notes, it would be more than $2 bills and the use of pizza at my home address. In either case, how Dominos handled this was totally out of line. They could have verified the notes with their bank or frankly a $5 bank note pen. They could have also contacted me directly which documents would prove never did. The police did their job and I respect that but Dominos was out of line. Anyone who can't tell the difference between real notes and fake ones deserves no place in a retail environment. While I respect that this may have been prompted by a low level employee who simply didn't take the time to educate themselves and not Dominos as a whole, I will not be using Dominos anymore. The waste of tax payer dollars, the waste of my time and the waste of officers times best used on real crimes is absurd. I think Dominos owes an apology to law enforcement, an apology to me and needs to educate its people and proper detection of notes, either that or invest in a $5 note checker, something most establishments do.

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This report was posted on Ripoff Report on 01/21/2017 01:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dominos-pizza/nationwide/dominos-pizza-incompetent-inexperienced-lazy-henderson-nationwide-1351069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 Author of original report

Fixed

AUTHOR: - ()

Dominos has since instituted a new policy in it's 600 regional stores. It will now properly train and handle things properly before turning them over to law enforcement. I commend them on the decision. I had a nice talk with their director of security and I commend them for handling this. I certainly feel their pain an wish them luck with their fight in this problem and hope that they can combat it locally without needing to spend the valuable time of law enforcement, only after some level of confidence then involving law enforcement. Again, I commend them in responding o this matter and hope that nationally they follow. Thank you. 

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#2 Author of original report

0k?

AUTHOR: - ()

 I never claimed that I communicated the source of the notes to the store. From their perscriptive, they were just $2 notes. All notes come from uncut sheets, that is their ultimate origin so I fail to see how my notes would have any difference than any other nor play a factor into the situation. They are legal tender. It's also my business what I opt to do with those sheets and should I opt to cut them up and spend them without regard to premium, that is my right. As for "acting" strangely, I gave them the payment in cash upon delivery and the driver wished me a happy new year, not sure what is strange about that? Had they asked "did these come from an uncut sheet of money" which they did not, I would have replied, yes, as all notes do. As to the premium I paid on them, that is irrelevant in the transaction itself, no different than had they been given to me or I paid $50 per note, they are still legal tender and so long as I acquired them legally, it's source has no bargain on the situation nor was a factor in the purchase.

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#3 Consumer Comment

Something seems very weird

AUTHOR: FloridaNative - (USA)

I just checked the Dept of the US Treasury website to check the cost of a sheet of $2 bills.  As of this date, the smallest sheet of bills you can get is 4 bills and its cost is $22.50.  To get 32 bills on a single sheet would run you $102.  As you can see, you pay a hefty premium to the US Treasury to purchase uncut sheets of currency. Why in the world would you keep boxes of the uncut currency around? It doesn't make any sense. I agree that the store could have done more research, but on the other hand, you were behaving strangely too.

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