Report: #1387560

Complaint Review: DoorDash

  • Submitted: Sun, July 23, 2017
  • Updated: Sun, July 23, 2017
  • Reported By: Nevermind — Los Angeles California USA
  • DoorDash

    Nationwide
    USA

DoorDash Abuse, exploitation, rip-off, cheating, lying, stealing Nationwide

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DoorDash has been stealing from its drivers and lying to them. It has developed schemes to punish and deactivate drivers who do not deliver the orders DoorDash wants these drivers to deliver. This is despite their policies that a driver has the right to refuse whichever and however many orders he/she wants.

DoorDash has not informed its drivers that it deactivates them if they declined to deliver three consecutive orders. This is being currently practiced in Los Angeles. If a driver refuses to deliver three consecutive small orders that do not pay well, or where the distance is too far, or for whatever other reason within his/her right and as per DoorDash policies, DoorDash will STOP SENDING YOU DELIVERY ORDERS AND NOT TELL YOU.

DoorDash furthermore has been playing dirty in terms of distibruting orders. It asks you to deliver a larger order that pays more only if you deliver smaller orders. This is despite the fact that DoorDash claims that delivery order offers are made without discrimination and based solely on a driver's proximity to the restaurant.

If you decline smaller orders, it will continue to send you smaller and smaller orders until it starts to deactivate you after a period of time during which you refuse to deliver these small orders. Some of these smaller orders are absurd. The value of the order could be 7 dollars and the delivery distance over 10 miles. This has happened to me on numerous occassions.

After i complained a number of times and told them i will expose them, it seemed they reversed this, but recently went back to it. Two weeks ago, i told them if they don't stop these practices i will go public, so suddenly i started receiving orders over USD 100 value, and nothing happened when i refused three or more orders. As of yesterday they went back to the deactivating me when i refused to deliver orders that paid badly and wrote that explanation when i declined the order offers.

DoorDash's new pay model is a rip off. The new pay model is supposed to be more "fair and transparent" according to DoorDash. But it is the exact opposite. Whereas they used to pay USD 5 for a delivery, now a driver is supposed to be paid based on the distance and waiting time of the order. This is a lie. Yesterday i got paid USD 3.20 for an order than should've paid much more. And the only reason why i found out i got paid that ridiculous low amount is because it happened that the delivery period within which i made that delivery was short and i did not do other deliveries so i was able to see the breakdown of this one delivery pay.

There are reasons to believe that DoorDash might even be stealing customer tips to drivers under this new pay method system. The same customers to whom i delivered previously and who consistently paid USD 10+ are i'm sure suddenly not paying less tips under the new pay method. So when i get a delivery offer to them that says that i will get paid at least 8-something for a delivery inluding the tip, that seems to me to be a lie and a rip-off. But i cannot ask the customer how much tip they left.

DoorDash are also able to manipulate your app to force you to make smaller deliveries. So for example, there was this mysterious "bug" recently, one of many as it happens, that assigns to you deliveries that you do not accept. And then someone from DoorDash calls you and tells you that you need to get that delivery done although it doesn't show in your tasks. Although you can still refuse to do it, but the "bug" will then take a long time to be fixed and during that time you receive no deliveries and negative customer reviews.

Another mysterious "bug" was also recently blamed for lowering your review ratings. Even though you don't accept an order, you see that your Completion Rate (the number of order you complete delivering after you accept them) is going down. After much complaints, DoorDash provided no explanation other than claiming that it is a "bug" that is being fixed. Three weeks later the "bug" has not yet been completely fixed. And your ratings seem to go up and down for no apparent reason.

 

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This report was posted on Ripoff Report on 07/23/2017 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/doordash/nationwide/doordash-abuse-exploitation-rip-off-cheating-lying-stealing-nationwide-1387560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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