Report: #472519

Complaint Review: Doubleday Book Club

  • Submitted: Thu, July 23, 2009
  • Updated: Thu, July 23, 2009
  • Reported By: Curwensville Pennsylvania
  • Doubleday Book Club

Doubleday Book Club They don't honor their own discounts. Internet

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I have had this problem with the company more than once. When you are shopping on their site, they offer a discount. Recently it was $2.95 shipping. So I found a few books that I wanted using the author search and placed the order. They then charged my credit card the amount for the books, plus the full cost of the shipping/handling, not the $2.95 that they had said that they advertised on their site.

When I contacted them, customer service responded, but with a generic e-mail that did not address the issue at hand. It took me at least 2 more e-mails for them to really address the issue. And at that what they said is this :

The search that I performed brought up books that were available through their "BookSearch Plus" engine, and were not qualified for the reduced shipping rate. I thought that this was interesting since the search that I did, did not reveal these books as ones that were only available outside of their website. When I again e-mailed them to say this they said that the ISBN number would be there for a BookSearch book and not a member number. I'm sorry, I am supposed to know this as a consumer using their website? I have seen booksearch plus searches before, and the results come up plain as day saying that they are not available on Doubledaybook club but through BookSearch plus. The books I ordered did not say that.

I have to say that when I told them to cancel the order if they were not willing to honor their comittment, they did so immediately. And they also cancelled my membership before I was able to get back online and do another search for James Rollins books to prove that the search engine is at fault.

I guess that is another way that they get you. They promise you a discount and then don't give it to you, hoping that you don't complain and you will pay the higher amount.

Curwensville, Pennsylvania
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This report was posted on Ripoff Report on 07/23/2009 06:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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