• Report: #743012
Complaint Review:

Doubleday Book Club

  • Submitted: Mon, June 20, 2011
  • Updated: Mon, June 20, 2011

  • Reported By: CltMom — Charlotte North Carolina United States of America
Doubleday Book Club
PO Box 916400 Rantoul, Illinois United States of America

Doubleday Book Club Misleading, Bait and Switch, Ripoff! Rantoul, Illinois

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I joined this book club several years ago and recieved books and read them.  I recieved a letter a few months ago reminding me of my obligation to order 4 more books.  SInce I now have a Nook and a Kindle, I wasn't excited about this.  However, I know I had to buy some books.  I went to the web site, logged in and ordered  4 books.  They came, I read.

Last week I recieved a notice that I had to order 4 more books, for a total of $72.96, to fufill my obligation.  I figured it was an error and tossed it.  Today I recieved another that said I would be reported to a credit agency if I didn't pay.  I called doubleday.

The girl on the phone was quite snotty, and has not been trained well in the "keep the customer happy" tradition.  She informed me that the $80 of books I ordered didn't meet the requirements to fufil my obligation.  One didn't cost enough, children's books don't qualify, yada, yada, yada.  I told her that was intentionally misleading.

She said "On page 24 of the catalogue" I never had a catalogue, and page 24? Really?

She said "There was a box on the top left of your checkout page that said the books weren't " - 

This is so misleading and a total switch and bait.  After I ranted for a while, she took $18 off what I owe.


This report was posted on Ripoff Report on 06/20/2011 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/doubleday-book-club/rantoul-illinois-61866-8400/doubleday-book-club-misleading-bait-and-switch-ripoff-rantoul-illinois-743012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Doubleday Book Club

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?