Report: #743012

Complaint Review: Doubleday Book Club

  • Submitted: Mon, June 20, 2011
  • Updated: Mon, June 20, 2011
  • Reported By: CltMom — Charlotte North Carolina United States of America
  • Doubleday Book Club
    PO Box 916400
    Rantoul, Illinois
    United States of America

Doubleday Book Club Misleading, Bait and Switch, Ripoff! Rantoul, Illinois

Show customers why they should trust your business over your competitors...

I joined this book club several years ago and recieved books and read them.  I recieved a letter a few months ago reminding me of my obligation to order 4 more books.  SInce I now have a Nook and a Kindle, I wasn't excited about this.  However, I know I had to buy some books.  I went to the web site, logged in and ordered  4 books.  They came, I read.

Last week I recieved a notice that I had to order 4 more books, for a total of $72.96, to fufill my obligation.  I figured it was an error and tossed it.  Today I recieved another that said I would be reported to a credit agency if I didn't pay.  I called doubleday.

The girl on the phone was quite snotty, and has not been trained well in the "keep the customer happy" tradition.  She informed me that the $80 of books I ordered didn't meet the requirements to fufil my obligation.  One didn't cost enough, children's books don't qualify, yada, yada, yada.  I told her that was intentionally misleading.

She said "On page 24 of the catalogue" I never had a catalogue, and page 24? Really?

She said "There was a box on the top left of your checkout page that said the books weren't " - 

This is so misleading and a total switch and bait.  After I ranted for a while, she took $18 off what I owe.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/20/2011 11:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.