Complaint Review: Downeast Energy - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Downeast Energy 288 River Street Internet United States of America
- Phone: 207-324-6777
- Web: https://www.downeastenergy.com/sanf...
- Category: Utility Companies
Downeast Energy Refuse to stand by their work Internet
*Author of original report: one month later
*UPDATE Employee: Update
*Author of original report: still waiting
*UPDATE Employee: Contact Information
*UPDATE Employee: Downeast Energy Wants to Help
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Summer of 2010: I let Downeast Energy install switches (when they were hired to put in new valves for all the units), so I could turn off the furnace in the summer for heat but allow it to run for the hot water in my multi-family apartment building.
They never gave me an estimate and it was very costly, but I never objected. I thought I was getting a quality jobdone. Now after only one season of use, there is a problem with the first floor getting heat and they refuse - absolutely - to come look at the problem and stand behind their work. Although I am not a Downeast customer anymore because of the attitude I got from their credit manager when I was behind about $100 on my bill last year, I expected them to stand behind their work. What a shock.
Now I will tell all and sundry that they cannot be relied upon to do quality work - despite their exorbitant charges. SHAME ON THEM! We have a right to expect better from companies like this.
This report was posted on Ripoff Report on 01/05/2012 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/downeast-energy/internet/downeast-energy-refuse-to-stand-by-their-work-internet-818299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#5 Author of original report
one month later
AUTHOR: JeniferD - (United States of America)
SUBMITTED: Saturday, February 04, 2012
The service rep did come and spent less than 10 minutes. I will not be allowing Downeast to do any further work, but will be engaging a neutral company to confirm the diagnosis and repair what is needed.
Bur seriously! What a shame it took my complaining publicly plus a whole month for this to be handled. I know that more time was wasted by Downeast employees responding to my complaint than it took him to drive over, examine and resolve the problem.
I hope that at the very least Downeast will shift its policies to attend to such issues in a more professional manner. Luckily my tenant did not go cold but it IS the middle of winter.
#4 UPDATE Employee
Update
AUTHOR: Angie - (United States of America)
SUBMITTED: Wednesday, February 01, 2012
Hi Jennifer,
I know that Sue, the manaer at the Springvale office, did finally reach you after several attempts and they sent a tech to your building.
My understanding is that the issue you are having is not related to the valves that Downeast installed but a circulation issue. Please let us know if we can help.
Thanks,
Angie Helton
207-653-0365
#3 Author of original report
still waiting
AUTHOR: JeniferD - (United States of America)
SUBMITTED: Friday, January 27, 2012
still waiting for some action. contacted the local office - again - but so far no one let me know they will be out ot have been out to look at their work. nice PR but not so good on the action.
#2 UPDATE Employee
Contact Information
AUTHOR: Angie - (United States of America)
SUBMITTED: Thursday, January 12, 2012
Hi Jennifer, Thanks for calling me. The manager at the Springvale office has tried to reach out to you but both your cell phone # and e-mail did not work. Is there some other way to reach you? Thanks, Angie Helton 207-653-0365 or nema@maine.rr.com
#1 UPDATE Employee
Downeast Energy Wants to Help
AUTHOR: Angie - (United States of America)
SUBMITTED: Friday, January 06, 2012
My name is Angie Helton and I work with Downeast Energy handling their PR.
The company would like to resolve this issue but is unable to do so without a name and contact information for the person making this complaint. Would you please e-mail me or call me to give me your contact info and I will make sure that someone from Downeast Energy will reach out to you.
Downeast Energy is a family owned business that has been around for more than 100 years. One of the company's core values is taking care of its customers and we would like to do so in this case as well.
I can be reached at 207-653-0365 or nema@maine.rr.com.
Thank you for your time and I look forward to hearing from you.
Angie Helton
Related Reports
08:47 AM
03:54 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
