Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dr. David Galler, DMD for its full commitment to quality customer service.

Ripoff Report's discussions with Dr David Galler DMD have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dr David Galler DMD listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dr. David Galler is a dentist in Lower Manhattan who is a Top 1% Invisalign Provider. He has treated more than 2,000 cases and has invented several techniques used by Invisalign dentist worldwide. He is the creator of the Galler Spacing Technique (GST) to help dentists perform perfect InterProximal Reduction. He created GAIP- Galler Anterior Intrusion Protocol- the successful intrusion of lower anterior teeth into the mandibular arch. When not treating patients, he conducts seminars and teaching conferences around the world. He willingly teaches all of his tips and tricks to Invisalign dentists worldwide. This has improved Invisalign Dentistry quality in many forms and allowed patients everywhere to receive the best care possible. He has created the largest group of Invisalign Submitting doctors in the world, under his flagship course called Reingage. He mentors and leads nearly 1,000 dentists from North America. He is also the President of the American Academy of Clear Aligners.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Dr. David Galler during an onsite inspection held by a third-party verification company with no biases towards Dr. David Galler, DMD.

Wolf of Invisalign is owned and operated by Dr. David Galler, a dentist in New York, NY. He stated the following about his company, " I have a dental office where we do dental treatments. I also teach Invisalign at conferences around the country and around the world."

Leads for Wolf of Invisalign are obtained primarily through insurance networks and word of mouth. Dr. Galler proceeded to explain the sales and services that Wolf of Invisalign provides, "a dentist would sign up to take one of my teaching courses at a dental conference let’s just say the Chicago Midwinter meeting which is a conference in Chicago where dentist can take continuing education classes for improvement on certain techniques in dentistry or learn cutting-edge materials. I usually get invited to speak at these conferences and i give a lecture and the dentists sit in the audience and listen to take notes and ask questions and go home and utilize the techniques that I share.



CUSTOMER CARE & COMPLAINT RESOLUTION – DR. DAVID GALLER, DMD

Dr. Galler was asked to describe a situation where a client was not satisfied with the level of service they received. Dr. Galler expressed that a common procedure is placing a crown on a tooth. However, if they don't follow instructions for care the crown can come off. When situations like this arise, " they come in and we try to make them happy and re-cement it in and we make sure they are comfortable and stand by our work. Sometimes people have fillings and they are sensitive or we take out a tooth and they have some soreness for a day or two. So we always try to follow up with a phone call or email and patients are always eligible to come back to make sure they are in comfort." He additionally stated the following in regards to patient escalations, "we try to get to the bottom of whatever was ailing them or whatever the problem with the tooth is. We are an office that has a few dentists. Sometimes we will consult with another dentist or to a specialist to help out. We will sit one on one with them for as long as they need. We have an emergency line that they can call to help make sure that everyone gets the best treatment possible. I always give my contact information at the conference. So if someone had a question about a procedure that I was talking or a technique that I was teaching they can always contact me on email or they can call me up I give my cell phone number out freely at conferences."

When asked to comment on complaints posted on Ripoff Report's website Dr. Galler stated the following, "We are pretty sure it is not a real dentist making the complaint. We have a suspicion of who it was an employee of a company with a vendetta. There are a few things in that Ripoff Report that are inaccurate. So it's not really an attack on me as a dentist it is a personal attack. Be that as it may, it is one person's personal opinion on how I am which I don’t understand how they can get that just from me speaking. That they took the time to make a fake name, make a fake email, and post something nationally. Just trying to respond to it. I have taken measures to be more careful and sensitive on how I present. And I feel like the accusations are a bit unfair. I have never considered a chauvinist in my life. I gave out awards at the conference they are talking about I gave out awards to the top dentist. I gave out 7 awards and 4 of them were female doctors who had achieved incredible things in 2017. So in view of the full picture, it is an inaccurate picture of who I am." In order to assure future and current clients, Dr. Galler is a licensed dentist with the New York State Dentist Association. He additionally a member of the American Dental Association and the president of American Academy of Clearliners.

Wolf of Invisalign is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Dr. Galler stated the following, "I am excited to really right the wrongs that I feel like we're done against me here. I am excited to partner to prove to the world that we are a legitimate business with a high value on customer satisfaction and I am looking forward to a nice relationship with them."



DR. DAVID GALLER, DMD – STATEMENT FROM THE INVISALIGN DENTIST

" Dr David Galler DMD's Invisalign New York Dentist, Teacher Mentor and Leader of the Great GP revolution Dr David Galler DMD takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Provides a very safe work environment to work. Opportunities for suggestion and improvements are encouraged. Always available to communicate with patients and students. "

Ripoff Report was pleased to learn that Dr David Galler DMD's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM DR. DAVID GALLER, DMD.

Dr David Galler DMD recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dr David Galler DMD has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with David Galler, Ripoff Report is convinced that Dr David Galler DMD is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dr. David Galler, DMD meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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