Report: #1059340

Complaint Review: dr. Jonathan Lee, Expert Laser Clinic

  • Submitted: Sat, June 15, 2013
  • Updated: Sat, June 15, 2013
  • Reported By: Anonymous — Denver Colorado
  • dr. Jonathan Lee, Expert Laser Clinic
    1720 s. Bellaire St., #905
    Denver, Colorado
  • Phone: 303-355-7550
  • Web:
  • Category: Doctors

Dr. Jonathan Lee, Expert Laser Clinic Dr. Jonathan Lee: Botox only lasts 4-6 weeks, and he will throw you out of his office if you express concern. Denver Colorado

*REBUTTAL Owner of company: I can not make you happy no matter what I do

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I had been going to Dr. Lee for Botox, for a few years.  Every time I got Botox, it lasted a maximum of 6 weeks.  I expressed concern the first few times, and, in fairness, he always gave me more at no charge, when I returned to his office to "complain".  So I continued to see him for Botox, for a while, after that.  eventually, I stated to notice that my Botox was wearing off after FOUR weeks!  Come on!  And,  recently, I read a report from another former patient who said theif Botox from him was wearing off quickly, as well.  

So, prior to my last visit, I called and spoke to someone at his office, expressing my concern, after reading another patient's complaint.  I essentially said "One of two things are eventually going to happen....either Dr. Lee is going to stop wanting to do free touch ups, or I'm going to get tired of paying so much and having to keep going back for constant touch ups.  Is there any way to make sure I get a fresh batch of Botox so that I don't have to come back in 4 weeks this time?"  The person and I chatted about how everyone responds differently to Botox, and how I unfortunately may just be one of those people in which Botox doesn't last.  However, she said Dr. Lee would be happy to do another touch up needed, if that's what it takes to keep his patient happy.  I said "Well, maybe I'll try it once more, then.".  

I arrived a his office.  I immediately noticed he looked disheveled.  Tired.  Odd.  When we went into the exam room, I noticed he took a half-used Botox bottle out of the fridge.  I don't know anything about Botox, so I asked: "can we open a fresh bottle today?  As you know, my Botox never lasts more than 4-6 weeks, so maybe we should try a fresh bottle?"  He immediately got defensive, and in an ANGRY tostat told me that it wasn't necessary because the last person didn't use the whole bottle, and he "just opened it that day".  I tried to calm him down by saying things like "okay...I don't know anything about Botox...I was just asking...etc.". Then I calmly asked him how much saline he adds...and I even laughed, telling him, I was only jokinG by asking (joking or not, the point is, when a patient asks you questions, based on their CONCERNS, this should not be a problem!).  He stormed out of the room, telling about how I "don't trust him", I should go someplace else, etc., etc...yelling!!  I said "Are you being serious right now?"  

Eventually he came back in the room, and gave me the Botox.  He said I needed a higher amount of Botox around my eyes if I want it to last this time.  I said " Fine.  That's fair...whatever it takes to make it LAST this's worth paying more.".  as afterwards, I said " that I'm getting more Botox today, like suggested, it'll last Longer than 6 weeks, and I won't need to come back for a touch up in a month?"  He LOST it!  Yelling! He said "I'm not doing anymore touch ups, If it doesn't last, I can't guarantee that!". I said "first off, why are you yelling at me?  And secondly, why did you suggest I pay for a higher amount of Botox this time, if you're not guaranteeing it?" (I have a right to ask questions...I'm the patient).   He threw me out of his office and said "No charge!  Find someone else to do your Botox!"  

I have no idea what happened.  He seemed more and more confusing to me, each time I wehim in for more Botox.  He would always tell me I got a different amount than what I had in my records...I think he was just confused.  Bt when he flipped out on me for asking questions, I thought:  something's not quite right.  I actually feel bad for him. 

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#1 REBUTTAL Owner of company

I can not make you happy no matter what I do

AUTHOR: Dr. Lee - ()

I have treated over a thousand patients for BOTOX treatments in last 13 years. 99.9% of my patients are very satisfied with the result. Once in a great while, I have a patient that no matter what I do or how much I tried to accommodate them, they are not happy. This particular patient comes back to my office every time I give her BOTOX treatment and complaines that her BOTOX is not lasting. So, each time, I inject her with more BOTOX at no additional charge because the patient satisfection is important to me. She told me that she did not get good result from other clinics in the past so that she came to me. But after treating her over and over again in last three years, I cannot make her happy.

I told her that since I cannot meet her satisfection, she should find another doctor who may do a better job. She was so paranoid that I even mixed a fresh BOTOX in front of her and measured out the exact dose. I gave her a free treatment for the last time and told her she should go somewhere else because no matter what I do she is not happy. I have been ranked in top 2-5% of all physicians in the US every year for BOTOX injections in last ten years. If someone is not happy with the result, I either offer them additional treatment of refund them the money. I take pride in what I do. Even though I gave this patient $600 worth of free BOTOX last time she was in my clinic in June, she is upset because I told her to go find another clinic because I cannot possibly meet her demand. That is why she is upset. Well. Good luck to you. 


Dr. Lee

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