Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Dr Randal Haworth and the Haworth Institute Beverly Hills, California for its commitment to excellence in customer service.

Ripoff Reports exhaustive discussions with Randal Haworth MD http://www.drhaworth.comhave confirmed an ongoing, zealous commitment by him and his staff to complete patient satisfaction. This means that patients and clients can expect that Dr Haworth will always strive to establish a mutually satisfactory resolution to any complaints or concerns. Dr Haworth and his staff listen carefully to patient praise and criticism, recognizing it as a valuable opportunity to learn from past mistakes and become more efficient as a organization in the services they support and offer.

The information provided in this report is based on comments made by Dr Randal Haworth at The Haworth Institute Beverly Hills, California during an on-site inspection held by a third party verification company with no biases toward Dr Randal Haworth or The Haworth Institute.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The Haworth Institute's chief plastic surgeon, Dr Randal Haworth has conveyed to us that his patients are precious to him and considers it critical to listen and respond properly to their exact needs. Dr. Haworth states that "to be successful in any business, whether it be plastic surgery, financial services or art, one can never rest on your past laurels or accomplishments. You must continually be self-critical and acknowledge your own mistakes in order to learn from them. That is the only way to become better in your respective field". In knowing that plastic surgery is an inexact blend of art and science, Dr Haworth always let patients know that there is a 5-10% chance of revision on certain plastic surgical procedures. In most circumstances, they do not charge for the revision operation, but the patient does pay anesthesia, supplies and operating room fees. This is standard practice in the plastic surgery industry. Dr. Haworth feels the Corporate Advocacy Business Remediation and Customer Satisfaction Program is an opportunity to demonstrate his commitment to customer service and he is glad that there is a program that can address these concerns that have been voiced on the Internet.

Another key member of the Haworth Institute reinforces their mission statement : "Our goal is to provide all of our patients the best quality and professional excellence in the field of plastic surgery and aesthetic medicine." Indeed, Dr. Haworth's dedication to quality plastic surgery, patient care and privacy is reflected through his membership in other esteemed organizations such as the American Board of Plastic Surgery and IMQ, Institute of Medical Quality, a branch of the California Medical Association.

The mission statement for the American Board of plastic surgery is as follows: "The Mission Statement of The American Board of Plastic Surgery, Inc. is to promote safe, ethical, efficacious plastic surgery to the public by maintaining high standards for the education, examination, certification and maintenance of certification of plastic surgeons as specialists and subspecialists." The Institute for Medical Qualitys (IMQ) mission is to be an innovative leader in improving the quality of care provided to patients across the continuum of health care by encouraging, developing and implementing programs which effectively measure and improve the quality of care provided to people in California and beyond. Dr. Randal Haworth and his staff at the Haworth Institute have adopted programs developed by IMQ into their code of operations.

Dr. Randal Haworth performs most of his surgeries at The Beverly Hills Surgical Center, Inc and other Hospitals. Interviews with the anesthesiologists and nursing staff at the Beverly Hills Surgical Center, Inc reinforce the perception that Dr. Haworth is a meticulous, obsessive and dedicated surgeon, compulsive in his quest to deliver the best possible results obtainable in plastic surgery. We, at the ripoff report, have gleaned that the staff at the Haworth in situ, including nurses and anesthesiologists, are also dedicated professionals, committed to providing the best, most empathetic care applicable to their respective fields. After surgery is complete, both Dr. Haworth and his nursing staff personally call their patients separately to ensure their comfort, safety as well as answer any questions outside of their first postoperative clinic visit.

See this Interview with Dr Haworth on EXTRA

Here are many impressive video testimonials of previous clients were taken and can be viewed online at the following LINKS.

Dr Haworth takes employee satisfaction seriously as well. He feels that a happy working environment is one of the key backbones in the success of any organization. If his organization is to be successful at delivering quality plastic surgery, then employee contentment and job satisfaction is paramount to it's smooth functioning. Employee feedback and surveys reveal comments such as this: "Dr. Haworth provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. Dr Randal Haworth is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and patients." Ripoff Report was pleased to learn that Dr Haworth's past and current approach to running his business is focused on his personal pledge to total commitment towards client and employee satisfaction. This is reflected in the employee retention rate and length of time they have worked for him. Indeed, one recent Facebook comment that was posted to Dr. Haworth's wall from one of his key employees reads:"To a very generous, kind and one of the most gifted person I know. Thank you for making the last ten years the best working experience I could ever ask for. You are a great friend and here's to a great year to come!"

Each patient comes into the office for a consultation to discuss their concerns. However, 40% of Dr. Haworth's patients come from out-of-town and abroad so many times, the initial consultation is "virtual". In other words, the consultation is made via telephone with photographic/email support or via Skype or similar VoIP. Either during the initial consultation with the aid of his assistant or during the preoperative clinic visit, the patient is examined and an appropriate treatment plan is formulated. The patient then will meet with the Monica Berlin, his patient coordinator who will give a price quote and possibly schedule any surgery. The patient is welcome to come back to meet with the doctor if they still may have questions that are unanswered or any other concerns.

If a treatment plan is not made at the first visit because of need for further information then the patient may be asked to return for a second consultation once all information has been obtained or if the patient is referred out to another surgeon. Each patient is fully informed of all risks, alternatives and benefits of the surgical treatment plan. At the time prior to the procedure (usually the pre-op appointment), consents are obtained and the patient is again given the opportunity to ask any questions that they may have regarding the procedure.

Not infrequently, Dr. Haworth will advise against performing a certain procedure even though the patient may request it. In this case,Dr Haworth will discuss with them their goals for the procedures, look at alternatives, and help direct them to the best solution for their concerns. If they are still unable to come to a resolution, Dr. Haworth would communicate that in his hands he probably wont give them what they want and he would refer them to someone who may be able to address their concerns.

The patient has multiple opportunities to voice concerns as the office is staffed with nurses, medical assistants and ancillary staff. It is not uncommon for patients to feel more comfortable addressing their concerns with these other staff and therefore it is their goal to make sure that the patients' concerns are addressed and proper action taken.

Since Dr. Haworth and his staff have been a part of Ripoff Report, they make sure all patients are well informed and educated, beginning at the very first phone call or email. They also have clarified our consent forms, policy and procedure materials that are given to every patient. Patient complaints are taken very seriously and are dealt with immediately. Furthermore, the office has discovered that better patient selection is key in prevention of complaints. There are many patients who have had multiple procedures from other surgeons, prompting Dr. Haworth very careful to assess whether or not further surgery is advisable for that patient. They also have heavier screening for body dysmorphic disorder and major depression that has allowed them to protect patients from having further surgery and risk not being satisfied with the results.

Dr Randal Haworth recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Randal Haworth MD has made organizational changes allowing his patients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Randal Haworth and many of his past and current associates, Ripoff Report is convinced that Dr Randal Haworth is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dr. Randall Haworth meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Not only did the client not respond, but we found that the Report below was completely fabricated.

STATEMENTS FROM DR HAWORTH.. IN HIS OWN WORDS

It is not usually my practice to respond to rumors, innuendo or false claims of malpractice on websites such as these. However, the gravity and purely malevolent nature of the original title post has necessitated me to respond to these bizarre accusations.

I have been practicing plastic surgery for close to 17 years. My guiding principles are simple respect for the patient; honest and open communication; and do the best possible job for the patient. We have searched our records for anyone who might meet the description and found nothing. Whoever wrote this has two things in mind:

1. To destroy a reputation built over 16 years of hard work. 2. To destroy my integrity as a good fellow human being

The poster alleges criminal offenses. Clearly, if I was responsible for just one of these charges, the district attorney would have been notified. My record is entirely clean.

The poster alleges there are hundreds of suits pending in civil court. Absolutely false. There are zero pending cases.

If a person was serious about making charges related to ones license, he or she would need do little more than file a substantiated claim with the Board of Medicine. My record is entirely clean.

I rest comfortably in my faith the general public can see through issues and distill the truth from fiction.

===== NOW TO THE ORIGINAL REPORT THAT WAS FILED

Randall Digby Haworth M.D. Dr Randall Haworth Beverly Hills plastic surgeon Bad plastic surgeon who is a "Liar" in the court and insurance fraud doctor Beverly Hills California

Randal Haworth MD is a liar who lied in the court of law to dismiss the small claims court decision that had gone against him in court of appeals. He got  paid in advance for services he poorly and incompletely performed on me and still sent me to collection agency as a personal vendetta . U know; I had won the case against him In the small claims court. His lawyer tried to threaten me in the court hallways that if I don't drop the case, he will send me to collection agency. I who had paid for all services in full and in advance did not take his threat serious.

Ha  and his nurse came and lied in front of th judge under oath to dismiss his case. And then he went on sending me to collection agency for about 50000 dollars, yes 50 k for a procedure that he hadn't even done. He said he will bill my health insurance to get paid as extra bonus for anesthesiologist and under biopsy for my nose and they did paid him too. But after loosing his case almost 2 years later he decided as personal revenge to send me to collection for almost 50k!!!!!!!!!!!