• Report: #1296673
Complaint Review:

Dr. Steve G. Jones

  • Submitted: Tue, March 29, 2016
  • Updated: Tue, March 29, 2016

  • Reported By: JM2 — Christchurch New Zealand
Dr. Steve G. Jones
Internet USA

Dr. Steve G. Jones Unresponsive/Do not stand behind product Internet

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After experiencing download problems with the product (US $150 for product suite) contacted Customer Service off contact form on the website. Not even the courtesy of acknowledgement.

A number of contacts received the same non-responsiveness.

Finally unable to access the examination site as per the workbook and instructions on the website. Filed a number of complaints. No response. Eventually found the email address as reported.

Initially told that I would be refunded, gladly. Then 'unfortunately beyond the 60 day period that the system allows'. I was asked to document my emails but since they went through their website I have no records.

I am being repeatedly told that the system does not allow for refunds beyond the 60 day period.

I am obviously not alone in experiencing these problems and feel that a class action should be initiated against this company.


This report was posted on Ripoff Report on 03/29/2016 06:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dr-steve-g-jones/internet/dr-steve-g-jones-unresponsivedo-not-stand-behind-product-internet-1296673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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