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Report: #1203997

Complaint Review: Dr. Tanya Grun MD - New Braunfels Texas

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  • Reported By: Douglas — New Braunfels Texas
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  • Dr. Tanya Grun MD 921 Lakeview Blvd. New Braunfels, Texas USA

Dr. Tanya Grun MD Unwilling To Help A Patient While Traveling Out Of State New Braunfels Texas

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It all started when I moved to New Braunfels, TX from Phoenix, AZ. 

I had to get a local primary care provider and my wife wanted someone she felt comfortable with so she chose Tanya Grun. Well not being that particular about my doctor (as long as good service was provided) I decided to set an appointment as well. 

The first thing that struck me when I stepped into the office was that it resembled a renovated home of sorts. The second thing that hit me as quite odd was the fact that I never got to see the doctor. What I saw was some Nurse Practitioner instead. Well I wasn't one to rock the boat but I had come in for a full physical examination. What I got was five minutes with a nurse practitioner and blood and urine samples taken. I'm 50 at the time of this appointment and I think they should have done a DRE but they didn't. 

They did suggest a colonoscopy because of my age and I also decided (not at their request) to get a skin cancer screening while I was at it. 

Fast forward three months:

I'm traveling out of state. I get a severe gout attack (which they were made aware of when I was in the office for the exam) while on the road. I call Dr. Grun's office to have them phone in a prescription for me so that I wouldn't be hobbling around for the entire trip. I left a message with the "prescriptionista" I think her name was "D" something. She never called me back. That was at 9:30 a.m. TX time on a weekday. 

Fast forward: I call back a few hours later. I'm informed by "D" that the Nurse Practitioner that I had seen was out sick and that they couldn't prescribe anything for me until she said it was okay. She also assured me that she would hear something that day and call me as soon as she did. I thanked her and hung up. 

Fast forward: 4:30 p.m.:

I call. I'm in severe pain. The phone is busy for about ten minutes. I finally get through. I get to "D" and she sounds a little miffed. I asked her about the prescription. She said that she hasn't heard back from the NP. I asked her who would write the prescription for the NP if she didn't make it back in. She said: "Dr. Grun." I asked: "Is she there now?" She said "Yes." I asked: "Can we have her write the prescription?" She said: "Well that's not our protocol." 

PROTOCOL? REALLY?

You've got a patient, out of state, with a medical condition and in PAIN and you're going to tell me that you have PROTOCOL? 

I told her flatly that I travel for a living and that if I can't depend on my primary care provider to give me service while I'm on the road that I was going to have to change providers. 

Here was "D's" response:

"YOU DO WHAT YOU HAVE TO DO." 

I asked her, in desperation, if she could call me back within an hour with an answer either way. She hung up on me.

I never heard back from "D" at Dr. Grun's office.

So I fired them. 

I strongly suggest that anyone who wants a real doctor who will really treat them like a patient instead of a number and see them instead of pawning some NP off on them while charging real doctor rates then seek treatment elsewhere. I had to go out at night, in severe pain, in a strange town, searching for an after hours clinic and fortunately found one that took better care of me in one unscheduled visit  than my entire experience with Dr. Grun's office. 

Stay away from these people. They're just taking your money.

This report was posted on Ripoff Report on 01/24/2015 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dr-tanya-grun-md/new-braunfels-texas-78130/dr-tanya-grun-md-unwilling-to-help-a-patient-while-traveling-out-of-state-new-braunfels-1203997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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