Report: #612516

Complaint Review: Drive Financial Services, Santander Consumer USA Inc.

  • Submitted: Thu, June 10, 2010
  • Updated: Wed, July 21, 2010
  • Reported By: Lynn — North Hero Vermont United States of America
  • Drive Financial Services, Santander Consumer USA Inc.
    8585 N Stemmons Frwy Ste 1100 -N
    Dallas, Texas
    United States of America

Drive Financial Services, Santander Consumer USA Inc. Failed to send out monthly bills and then charged a $10.95 fee for payment by phone Dallas, Texas

*Consumer Comment: Sounds like one of their scumbag employess

*UPDATE Employee: Huh?

Show customers why they should trust your business over your competitors...

Santander Consumer USA, Inc. has failed to send me monthly bills-TWICE!  When I finally get the statement for the following month, I obviously have a late fee, plus the pending charges.  When I have called to pay the bill that was never received, I'm told by their Customer Service Reps. that I must pay a $10.95 fee if paying by phone.  This is irregardless of whether or not the bill was even sent out! 

The customer service reps. that I've dealt with, refuse to accomodate my situation by eliminating the "convenience" fee, even after I tell him/her what happened!  The reps. have told me that the company isn't responsible for sending out the bills and therefore, try to push off the responsibility.  This is outrageous!  Monthly coupons aren't sent out either, so I have no other choice, but to make a payment online or by phone where additonal charges are required!

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This report was posted on Ripoff Report on 06/10/2010 08:19 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Sounds like one of their scumbag employess

AUTHOR: Reyna - (U.S.A.)

Your typical A**HOLE that you talk to on the phone that think they are better than you when they need to get a real job.
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#2 UPDATE Employee



I thought a car payment was a monthly payment? Do you receive a statement for your rent? Most likely not, but you pay that every month WITHOUT a statement. If you pay a mortgage and don't get the bill for the you just not pay that month stating no bill was received? Just about all finance companies charge a fee to pay by phone..mine does and I'm with a different company. By the way..I don't get bills from my finance company but I pay EVERY SINGLE MONTH...ON TIME. Stop blaming others for your irresponsibility. You can always get the payment mailing address, along with your account # and send in a check or moneyorder. You get a 10 day grace period before you get a late fee. If you need the payment address you can get it on the company website..www.santanderconsumer. usa
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