Driveline Auto parts/ Mike the owner. Wrong transmission sent. Philadelphia Pennsylvania

I am sorry you still think you purchased the item from us. Please upload the original reciept from us. I told you before on the phone before you got angry and unreasonable that we ship out for some local businesses because we have a large warehouse with multiple shipping docks that tractors can easily access. I'm not sure what you are looking to prove here on this site. You have also made threats about getting our UPS delayed. I will be contacting my UPS representitive to notify them of that. Please just upload a invoice/reciept so you can see for yourself taht you did not purchase this from us. Thanks and best of luck.

I've been dealing with Drive Line Auto for years. They always ask for the Vehicle Identification Number and even the part numbers off the part as well as to verify the part. Their customer service, reliability and assurance are what I look for when I purchase auto parts. There are places all over that are junk yards with cars piled on top of each other and then there are places like Mike's that take the time on their computer to ensure that I receive the correct part. I would call his business an auto parts recycling center because of his inventory is meticulous.

Mistakes do happen but I can tell you for a fact that there is another company with the same name. If there is ever an issue, and in the parts business there are plenty, Mike and his staff takes the time to ensure you get the correct part. Sometimes people change motors from different cars and order the parts that originally were on the vehicle. For that reason their employees ask for the part number to check to make sure the part is correct.

I would recommend Drive Line for anyone that needs a used part. To ensure that you receive the correct part have your vehicle identification number and the part number with you so you can have the piece of mind knowing that when ordering from Mike at Drive Line Auto Parts, you aren't buying from a junk/scrap yard...you are buying from a  reputable company.

Rick

Unfortunately this customer has us confused for another auto parts vendor who is close by. We spoke with this customer when he contacted us and tried to help him even though he did not purchase the transmission from us and he demanded more. We understand if this happened how someone could be upset but we can not help our competition and fix their mistakes unfortunately. We hope everything works out for you in the long run but you really need to find your original reciept and verify exactly who you purchased the item from specially before making false accusations towards a business who goes above and beyond for our customers.

Again I'm sorry you had this happen to you but my sales team must focus on our customers just as a retailer like Best Buy can't handle Walmart customers. I hope you understand this and we wish you the best of luck with your outcome. Unfortunately for us from this post we have recieved calls wanting money to either delete it or help have it removed from prices ranging from $350.00 to $2000.00. I will not pay this so I hope this post is seen by actual customers of ours and maybe future customers. Thank you