Report: #56259

Complaint Review: Drivetime Aka Ugly Duckling

  • Submitted: Thu, May 08, 2003
  • Updated: Tue, September 16, 2003
  • Reported By: Arlington Texas
  • Drivetime Aka Ugly Duckling
    3333 Alta Mere Blvd
    Fort Worth, Texas

Show customers why they should trust your business over your competitors...

I have purchased a 1994 Chevy c1500 pickup truck from them and it has been a nightmare for me.

I bought it on 8-1-2001. It looked really nice sitting up there on the rack so I decided that I wanted it. I took it for a test drive and everything seemed ok.

I noticed at the time that they seemed really anxious to sell it to me but I didn't think much of it. I should have though.

I looked at the contract and noticed the extremely high interest rate of 26.9%. When I asked them the reason for it they said that because it was a used vehicle they were "required by law" to charge the high rate. Well, being a victim of identity theft my credit is in a shambles so I really didn't have much of a choice in the matter. I am still working on getting the thefts resolved.

After I signed the paperwork and took the truck home I decided to get a Bluebook (which I now know I should have done beforehand) and discovered that I was being charged $12,000 for a truck that was worth only $3700 at the time and being charged 26.9% interest on top of that!

When I complained they said well you already signed the contract so your stuck with it.

Right away the mechanical problems started. The left front wheel started making a loud rattling noise, The windshield wipers quit working. I took it back to them and they said they would correct it.

After I waited about 1 1/2 hours at the dealership I decided to see what was going on. I walked back to the garage and they were just "finishing up" fixing the problems. I took the truck home again and about 2 days later the problems started up again.

I called them and the person on the other end of the phone got really indignant with me saying that the truck didn't have a warranty on it and they were not required to fix it.

I took it to my mechanic and he discovered several wiring problems that were caused by water and showed me where someone had patched the wiring with black electrical tape and splices.
The wiper motor had mud in it too. The wheel noise was a badly worn wheel bearing.

After those 2 problems were fixed, about a month later several other problems happened. First the transmission failed (they said it had been serviced just before I bought it but my mechanic said that it had never had the fluid or filter changed in it and that it too may have had some water in it.

Then about a month after that the water pump and radiator spung leaks in them and had to be replaced (the water pump had mud in it). Then about 2 months later the intake manifold gasket had to be replaced.

All the while I was reporting all of this to Ugly Duckling and got the same responce, "used vehicles always are going to have problems" and wouldn't do anything to help.

The problems continued.. In December of 2001 the fuel pump failed. Cause was mud and debris in gas tank.

In march the ignition module and 1 injector failed. Then the entire exhaust system had to be replaced.

In July of 2002 a rattle developed and I had it looked at. It was discovered that the frame had been welded after an apparent wreck that the truck was in (I was not told that it had been in a wreck). It has been fixed.

Everything went fine until march of this year when I tried to get the vehicle inspected and it failed the emissions test that we have because of pollution problems here in Dallas - Fort Worth.

More rigged wiring was found when they had to replace the chip in the computer of the truck. The chip was an aftermarket chip that was put into it to make it run after the origional one failed (probably got wet too). I also had to again replace the catalytic converter again because the aftermarket chip caused the engine to run incorrectly ruining the one I had put on the previous year.

All told I have put nearly $3500 into the truck to get all these items corrected. I have heard of alot of other people who have been through similar situations with Divetime/ Ugly Ducking. I will never buy another vehicle from these people and I recommend that anyone reading this stay as far away from them as possible.

I wrote this because I feel that this company is a ripoff and they need to be put out of business once and for all.

Arlington, Texas

Click here to read other Rip Off Reports on Drive Time, formally known as Ugly Duckling which is registered under the same ownership.
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This report was posted on Ripoff Report on 05/08/2003 06:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

again, we are talking about used cars.

AUTHOR: Justin - (U.S.A.)

what is there that people dont understand? you buy a used car, 1 year later it blows up. thats your problem. People with credit problems cans still read right? Its in black and white on the contract as well as the no warranty clause. If people dont like the deal they are getting leave the lot and get back on your bus! dont buy the car and then complain about how much you paid or the intrest. the time to do that is BEFORE you buy, not after you leave and wreck the car and then complain.

If you sold a used car to someone and they came back 3, 4, 6, months later because it broke down you dont really expect me to believe you would fix it for free right? You would tell them sorry, it was used and thats your problem. So why is it diffrent if its a company that sells the used car?

Bottom line? Buy new or buy used, but you are grown adults with the ability to make up your own minds. If you dont like the high intrest or the price of the car DONT buy it. Or maybe try paying 1 or 2 of your bills on time so you can get a decent price and intrest from someone else. You people are idiots. Poor me, they MADE me buy it. Get real!
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#2 Consumer Suggestion

FLOOD VEHICLE got screwed BIG time

AUTHOR: Joey - (U.S.A.)

bill you got screwed BIG time 12k @27%... on a flooded vehicle. next time get a title history and have a tech(YOUR mechanic NOT theirs)check out the vehicle BEFORE you buy it. it's amazing how much money you can save. i saved my friend almost 50k from buying a escalade... with a broken frame
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#3 Consumer Suggestion

DriveTime? Ugly Duckling is a RIPOFF sells 90% lemons

AUTHOR: Kim - (U.S.A.)

It's one thing to charge a high interest rate but to sell somebody a piece of junk and have it go out on them weeks after they buy it is wrong. Ugly Duckling sells 90% lemons. I have excellent credit so I can buy a car anywhere at a low rate but if I did have credit problems, I would NEVER buy from UG.
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#4 Author of original report

I still say thet are a rip-off

AUTHOR: Bill - (U.S.A.)

I agree that it was a used vehicle when I bought it but to have that much go wrong in such a short time and being told by 3 different mechanics that it may have been in a previous wreck and may have been flooded makes me feel that they knew they were selling a bad vehicle.

I also understand that they give people a "second chance" to re-establish credit and that's good but I don't think that they should take advantage by charging such high interest rates.
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#5 Consumer Suggestion

I also purchased a car from drivetime, when NO One else would give me a car.

AUTHOR: Justin - (U.S.A.)

I cant help but notice all the comments on drivetime. I also purchased a car from drivetime, when NO One else would give me a car. I am very glad this company was willing to give me a second chance when no one else would.

Was the interest high? Yes, but its a chance for me to rebuild my credit.

Was the car used? Again yes, and eventually the car had problems, but I guess if you buy an old car you cant really expect it to run perfect forever.

A ripoff company? The salesmen didnt hold a gun to my head and the contract was in black and white for me to read. (just like the sign on the car that said NO WARRANTY.)

Before people start trying to shut down companies like drivetime you should thik about all the people like me that got good service and a chance to rebuild that no one else would give me.
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