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Report: #1147961

Complaint Review: DSM GRAVEYARD - kalamazoo Michigan

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  • Reported By: DSM GRAVEYARD — Saint Cloud Minnesota
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  • DSM GRAVEYARD 1911 N Burdick St kalamazoo, Michigan USA

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November 2013

Timothy Provo talked with Jon and Jeff at DSM Graveyard Motorsports about a possible engine build for a 1997 Mitsubishi Eclipse Spyder.  They had explained to him how they could build him an engine and have someone install it in Minnesota.  After a few back and forth phone calls, it was agreed that they would install it due to warranty circumstances.  They also had explained to him that their business had just opened up a new machine shop with all types of state of the art equipment. They also explained they had new employees and they assured him they had a complete grasp on the proper ways in building and installing an engine properly.

They had come up with a total estimate of about $3,636.00.  There was a deposit of $700.00 made to DSM Graveyard for them to order custom pistons and to start the engine re-building process. 

Timothy had discussed everything previous before sending the car to Kalamazoo, MI. About how the vehicle would be stored indoors and the upmost care would be taken of his vehicle while in they’re care.  They also discussed that a pick up would be at or around the end of March, 2014.  However, Timothy was assured that his vehicle would be done much sooner than that.  Timothy was also told how they had a new shop and machinery as well as new employees, and a new building.  They discussed that payments would be made on the engine build until paid no later than of end of March 2014.  It was agreed upon that Timothy would send out a spare engine and other spare engine parts, etc. that they would keep and credit him for the installation.  These parts were all in the vehicle when the vehicle was shipped to them in December 2013.  In December, Jon Walker and Jeff Ryder assured Timothy that he would receive a credit list for every part that he would send with the vehicle.  By the end of March, 2014, Timothy still hadn’t received any credit list or any credit applied to his bill for the parts he sent along with his vehicle, also the vehicle had not even been started as promised, by Jon, and Jeff numerous times previous to this date.

 

It was agreed that Timothy Provo would arrange shipping of the vehicle to DSM Graveyard and that he would pick up the vehicle and drive home on an unset date in or toward the end of March 2014. 

 

Throughout the months that DSM Graveyard had his vehicle (December, 2013-April, 2014) Timothy Provo made his payments as agreed upon.  Also kept in contact with DSM Graveyard and was assured that the build was going on and the vehicle was being stored in the shop.  Timothy Provo was very fixated on them keeping his vehicle clean and stored inside due to it have never seeing a winter/salt ever. 

Jon Walker (owner) and Jeff Ryder had assured him that the car was stored inside and was kept completely clean.  He would come too find out later that this was completely untrue! The vehicle was never stored indoors what so ever!

 

During transportation of the vehicle, there was slight damage to the rear passenger quarter panel in which the transportation company accepted responsibility and paid for the damage.  Timothy Provo kept in contact with the transportation driver and they had explained to him that they were delivering the vehicle in a snowstorm and that there was going to be salt and other containments when the vehicle would be delivered.  Timothy Provo asked DSM Graveyard to clean his vehicle upon arrival due to being in the winter elements.  They assured Timothy that it would be taken care of immediately upon arrival of vehicle.  (Again vehicle had never seen salt or been driven on a winter road)

 

At the end of February 2014 beginning of March 2014, Timothy Provo was calling more often to get an exact pick up date.  The company kept pushing him off and fabricating lies that things were getting done, in which they weren’t.  Timothy was guaranteed by Jon Walker that he would get 3 a week’s notice previous to vehicle pick up so he could make flight arrangements to come pick up the vehicle. He was told numerous times that things were going smoothly and that custom parts needed were ordered. 3 weeks previous to the agreed pickup date, Timothy called DSM Graveyard numerous times questioning if he can come pick up his vehicle on the date they agreed upon previously.  Timothy didn’t receive any answers about this matter.

 

End of March 2014, Timothy Provo was finally told that his pistons (supposed to be ordered beginning of December) had not even been ordered yet.  By this time Timothy’s concern had risen as to what was really going on with his vehicle.   Timothy was promised callbacks from the owner of DSM Graveyard in which were never received.  Timothy spoke with numerous people about credit and build no one was able to help/no explanation. He was not given a final price of everything until the day after he landed in Kalamazoo, Michigan.

 

Beginning of April, Timothy started speaking with financial manager Lori McLaughlin about what was truly going on with the engine build.  Lori had started giving Timothy straight answers and told him things had not been ordered and had been trying to get “the ball rolling” on everything.  Timothy had kept in contact with Lori weekly about progress made on the vehicle.  He still keeps in contact with her too this day. She has stated exactly what was truly going on with the vehicle and stated that Jon Walker used his deposit money on other things not pertaining to his build. She explained to him about how he was lied too and basically swindled by DSM Graveyard to send his car out too them. She explained everything about how the vehicle was never once washed, never stored indoors because there was too much snow to even move the vehicle. She explained how he undermined Timothy Provo and treated him very poorly as a customer. Used him for his payments and then when the time came he delivered an unremarkable poor product. In which Timothy would soon find out on his drive home to Minnesota.

 

April 15, 2014 (Tuesday) Timothy was contacted by Lori and assured his engine would be complete and installed in the car by Friday, April 18, 2014 and was advised to purchase a plane ticket and pick up vehicle on April 18, 2014.  Timothy purchased the plane ticket and on Thursday, April 17, 2014. Timothy was then contacted by Lori, again and she told him that the pistons weren’t going to be there in time.  Timothy was advised to change his plane date the following Tuesday, April 21, 2014. 

 

Finally Timothy spoke with Jon Walker later that day (Thursday, April 17) and he asked if Timothy could give him until Friday (April 25) and that his vehicle would be completed.  Timothy agreed to this and booked a plane ticket for Friday (April 25, 2014).  It was agreed upon that DSM Graveyard would be liable for new plane ticket and Dyno slot that was set up two months prior.

 

Upon arrival at DSM Graveyard on Friday, April 25, 2014 at 3:00 pm, Timothy was astonished at what he saw.  The buildings were old, run down, and there wasn’t any new machinery.  He noticed barred up windows run-down buildings and nothing short of a complete dump. Timothy’s vehicle was in a very old shop being worked on by two individuals. He walked in to see his car for the first time in almost 6 months, first thing he sees is a DSM Graveyard employee using a ratchet improperly and hitting his windshield every time he came back around to reset. The vehicle hadn’t had even its first start up and they were far from being completed. They had problems with plugging their laptop into the ECU on the vehicle which turned out to be human error on their part. Timothy was assured that they would get it fixed and still be able to depart that day to drive home. Upon inspection of his car while it was being worked on, he noticed that there was scuffs and scratches all over the vehicle from the installation and removal of the engine. Timothy also noticed upon closer inspection that there was some spidering of the paint from a blow to the bumper cover during installation and or removal of the engine. He immediately informed the manager on duty and they said they would work something out and explained that they are honest people and they would make it right. (He had the car previously painted in Aug-September of 2013) - See attached photos. After hours of numerous screw ups on their end they finally had the engine fired up. There was a vapor lock in the line because of the fuel not being run through the system for months and the vehicle sitting with no engine. Jon Walker preceded to yell at him like a child when he tried to tell him it was an ECU problem the whole time. When in actuality it was a simple form of science. Air gets into the line, Line gets hooked up before being bleed. Air hold fuel at bay until it can be released. In essence Jon undermined Mr. Provo because he assumed he was just an average “Joe”

 

Finally, a few hours later the vehicle was started and numerous oil leaks were found coming from the new engine. There was also an oil pressure problem with the sending unit, because when they pulled the engine the ripped some of the harness, also they wrecked a coolant temp sensor when they pulled the engine too. They did a very poor job at replacing the wires. They replaced the sending unit and put an aftermarket gauge in the car to make sure Timothy had an idea of where engine oil pressure was. By this time Timothy had been in their dirty shop for hours and was extremely exhausted and ready to go home. Finally around 11:30 pm they told Timothy the car was ready and he would be able to drive it home. Timothy followed Jeff (the shop manager) to a gas station in which Timothy could fuel up for the first time. He followed him about 5 miles to a gas station and had smelled oil burning from the vehicle and was growing concerned when he arrived at the gas station. Timothy checked immediately under the car to find about a pint size puddle of oil under the car after being there for about 1 minute. Also the speedometer wasn’t working at all. He explained to Jeff that he could not drive his car home like this and that it would need to be fixed. Jeff asked Timothy if he could pay for a hotel room and DSM Graveyard would reimburse him for it tomorrow, and then Timothy would meet them at their shop at 9:00 am so that they could fix these problems. He showed Timothy to an area in which there were a few hotels and Timothy paid for a hotel room at the Red Roof Inn with his own money.  Timothy didn’t sleep well due to the partying of the people around him and the noise of his next-door neighbor along with the stress of everything that he had went through with the company DSM Graveyard. At this point he was so stressed out he couldn’t even eat, much less sleep.

 

The next day Timothy arrived at DSM Graveyard at 8:50 am and ready to get his vehicle fixed so that he could get back out on the road. They tried 2 separate times to get the oil leaks fixed with no avail.  During the third try at keeping the oil leaks at bay Timothy decided to detail his chrome rims for the drive home. He started in the rear of the car on the passenger side to find out that his rims were oxidized and pitting because they had not been properly stored and/or cleaned as promised.  These were new wheels and he was concerned in the first place about the vehicle being stored and how it would be kept.  He was assured numerous times that the vehicle would be kept cleaned and stored indoor at all times.  At about 12:15 pm, Timothy was assured that his vehicle was fixed and he was ready to drive home.

 

He started his drive home and everything seemed fine until he reached the freeway. He started to smell a little bit of burnt oil but because of all of the previous oil leaks and oil all over the bottom of the engine he assumed it was just a little excess burning off. He drove for about 150 miles to a gas station on the outskirts of Chicago. He realized gas was $4.56 a gallon for premium and decided to only put in a few gallons to make it across the border of Illinois and Wisconsin where gas would be cheaper. He pumped his gas and decided to check his oil. He looked underneath his vehicle and noticed a small pool of oil (see attached photo). He then immediately called Jeff Ryder at DSM Graveyard who assured him he would figure out a plan of action. He explained that it would be okay to drive as long as he didn’t get too low on oil, he would just need to purchase some. Upon checking the oil he was down about a half quart of oil. He then returned to the freeway awaiting Jeff’s return call as a plan of action.

 

Timothy drove about another 100 miles or so and had been in contact with Jeff from DSM Graveyard about getting some oil from a local O’Reilly Auto parts store. In which DSM Graveyard purchased the oil and he had an employee check and fill the oil for him. He was by this point down about a quart of oil. The oil was replaced by a type of oil used in diesel engines but was picked out and called in by DSM Graveyard. 

 

After the short stop at O’Reilly he went to a local gas station down the side street and filled up completely with fuel and set off on the freeway again. After driving for another 30-50 miles he noticed the check engine light would come on and then go off. He noticed this 3 times before telling his girlfriend in which he was on the phone with he had to pull over and see what was going on. He pulled over, popped the hood and checked the oil to find that he was down maybe ¼ of a quart of oil.

 

In the process of going back to the driver’s seat a Wisconsin state trooper pulled up behind him to see if he needed help. He explained what was happening and he started the car just to find that the engine wasn’t running properly. He heard a knocking sound coming from under the hood. He was very upset at this point and called everyone from DSM Graveyard that he had a phone number for. No one was really able to help or very willing to help Timothy out in the situation at hand except Lori. The odometer read 288 miles on the fresh motor. Finally Timothy received a call from the owner Jon Walker at DSM Graveyard and Jon was very arrogant and basically put the blame completely on Timothy Provo. He lied to Timothy and said that every one of his employees told him how they were against him driving his car that far to get home. He told Timothy he ran the engine out of oil. He told him that this was his fault not his and he needed to figure it out. Timothy babied that car and didn’t drive it over 3,200-3,300 MAX RPM and barley boosted 2-3psi. He also was knew complete well that Timothy was driving his car home that far!

 

Timothy argued over the phone with Jon Walker to the point of hanging up on him and sitting outside of his car on the freeway and crying until he could get a grip on what was happening. Timothy’s girlfriend who was already in action told Timothy she was coming to get him and was on her way. Timothy and his girlfriend made a plan of action and she drove almost 6 hours from our home with her Jeep to come and pick Timothy up with his car. After about an hour and a half of sitting on the freeway Timothy realized that he needed to get his car and himself off of the freeway. He called a towing company and they came to tow his vehicle about 9 miles back towards the Illinois border and took him to a hotel in which he could rest and try to relax until his girlfriend got there.

 

 

List of things wrong and or broken by DSM Graveyard:

 

- Motor blown

 

- Oil Leak’s

 

- Spider cracked bumper cover by latch

 

- Scuffs and scratches up and down fenders

 

- Hood is damaged (chipped on both corners) and on inner fenders from installation      

 

- Rims are pitted and oxidized from salt being left on them and being stored outside

  ALL winter.  It was agreed upon that it would be stored indoors.

 

- Wiring and sensor wires broken when removal of engine

This report was posted on Ripoff Report on 05/19/2014 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dsm-graveyard/kalamazoo-michigan-49007/dsm-graveyard-dsm-motorsports-jon-walker-crooked-liars-thieves-scandals-unprofession-1147961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
2Consumer
0Employee/Owner

#5 General Comment

Funny

AUTHOR: Nice try - (USA)

POSTED: Tuesday, April 05, 2016

It's amusing when someone mentioned in the rip off report has complaint. Deflection maybe?

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#4 General Comment

Funny

AUTHOR: Nice try - (USA)

POSTED: Tuesday, April 05, 2016

 This rebuttal was created by one of the main people mentioned in the initial rip off report. He too is still a crook. Birds of a feather!

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#3 Author of original report

https://www.facebook.com/PartsCodex

AUTHOR: DSM GRAVEYARD - ()

POSTED: Tuesday, February 10, 2015

Another site linked to Jon Walker!

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#2 Author of original report

Still nothing from this guy, not even a reply!

AUTHOR: DSM GRAVEYARD Graveyard Motor Sports Parts codex - ()

POSTED: Tuesday, February 10, 2015

Graveyard Motor Sports along with Parts Codex are all run by the infamous Jon Walker. Seriously guy's and gal's don't give this guy your money!!

WWW.PartsCodex.com

www.Graveyardmotorsports.com

I know he is still running his business without any type of a lisense. Please Do not give this guy your money!!

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#1 Author of original report

www.graveyardmotorsports.com/Parts_Codex_s/8480.htm

AUTHOR: DSM GRAVEYARD - ()

POSTED: Thursday, September 04, 2014

This is one of the links too his new SITE! DO NOT GIVE HIM $$$ PEOPLE

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