Report: #1364069

Complaint Review: DTR towing

  • Submitted: Sun, March 26, 2017
  • Updated: Sun, March 26, 2017
  • Reported By: Hal — Catlett Virginia USA
  • DTR towing
    10462 colonial ct
    Manassas, Virginia
    USA

Show customers why they should trust your business over your competitors...

 This is the second time that they have towed my daughter's car. Each time they waited less than the required hour by state law. Every interaction with the staff has been met upfront with anger and distain. They​will not admit to thier mistakes and further more seem to be proud to rip of a struggling kid. I would equal them to pond scum.

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This report was posted on Ripoff Report on 03/26/2017 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dtr-towing/manassas-virginia/dtr-towing-dishonest-manassas-virginia-1364069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
6Consumer
0Employee/Owner

#1 Consumer Comment

Tainted

AUTHOR: Robert - (USA)

You have already done the following things:
1. Stated they towed your daughter illegally twice.
2. Claimed there are laws protecting your daughter from getting towed within an hour.
3. Made derogatory comments about this company.
4. Made claims that other companies have also made derogatory comments about this company.

Too bad your "council" didn't advise you earlier if you were so worried about tainting your case.

FYI: The "Advisory" that you posted was a direct copy and paste of a page that was summarizing CALIFORNIA towing regulations from 2007. 

http://www.consumer-action.org/alerts/articles/protecting_yourself_from_predatory_towing

So unless this company has gone nationwide, not sure how much a VA judge is going to care about CA Law.  

What does your "council" say about that?

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#2 Consumer Comment

Phony Baloney

AUTHOR: coast - (USA)

You don’t have council for something this trivial. You are simply evading my challenge.

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#3 Author of original report

Why not?

AUTHOR: - ()

As of this posting i have been instructed by my council not to answer any further questions pertaining to this as it can taint the case.  

he stated once all is said and done i can file the documents here for crowd review, if i want to...

sorry folks, you will have to wait till he says its ok. 

 

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#4 Consumer Comment

Yes..Why?

AUTHOR: Robert - (USA)

It was really a simple question. WHY do they keep towing your daughter?

This is a PUBLIC web site and as such the PUBLIC may make comments or ask questions to try and clarify things. You of course are under no obligation to answer them.  But then the PUBLIC is also under no obligation to take what you are saying as having any value. Where it is quite possible that the tows were legitmate and you are just upset that your daughter(or perhaps you) had to pay for her mistake.

Now, I am not going to go into a the negative comments in detail, but really would like to know why you would expect a company that tows people's car for illegal parking would have positive comments?  Do you think they have people thanking them for towing their car?   Does every other company only tow people who feel they really deserved it and are glad they got their car towed?  Somehow I think not.

By the way the link you provided didn't show anything that I could see in regards to a 1-hour rule.  Perhaps you meant a different link or I missed it?

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#5 Consumer Comment

Question

AUTHOR: coast - (USA)

The link you provided appears to not support your claim. I may have overlooked it. Specifically, what code or statute of the Commonwealth of Virginia contains the “One-Hour Rule”?

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#6 Author of original report

Why?

AUTHOR: - ()

However from what i have learned already, DTR has an extreamly poor reputation based upon the 3 phone calls i made this morning. 

on all of the calls i didnt even have to mention the companys name, the other tow companies guessed right the first time.

Does that tell you something. 

 

as for expired registration, since when is it up to the tow company to do what the police are responsible for. much less the what if that person is in the military on deployment left his car there in a private lot etc. 

as for her,  accordingly i will let councel answer any particulars. 

all i can say is that she was not in the wrong.

 

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#7 Author of original report

re statue

AUTHOR: - ()

http://law.lis.virginia.gov/vacode/title46.2/chapter12/section46.2-1233.1/

 

Re:

predatory towing

Consumers Towing Rights Advisory

 

1. One-Hour Rule A vehicle must be parked for one full hour before being towed unless it is parked in a manner that interferes with an entrance or exit, is within 15 feet of a fire hydrant, or in a fire lane. The curb of a fire lane must be painted red and be clearly labeled “No Parking Fire Lane.”

2. Unconditional Release If a vehicle owner encounters a tower removing his or her vehicle but the truck is not yet on a public road, the owner may demand the immediate and unconditional release of the vehicle. The law does not require the owner to provide a driver’s license.

3. Reasonable Release Fee If the tower releases a vehicle that has been illegally parked, the tower is entitled to no more than one-half his normal towing fee. Local law enforcement can tell you what the normal towing fee is for your area.

4. Ten-Mile Limit A tower cannot take your vehicle to a storage lot that is more than ten miles from where it was parked.

5. Clearly Posted Warning A tower must have written consent from the property owner or his agent, who must have waited one hour before calling for the tow. Also, a sign not less than 17 inches by 22 inches in size should be displayed in plain view at all entrances to the property.

It should prohibit public parking and indicate that vehicles will be removed at the owner’s expense, and post the telephone number of the local traffic law enforcement agency and the name and telephone number of each towing company that is a party to a written general towing authorization agreement with the property owner.

6. Valid Towing Permit (photos, records, no kick-backs) The tower must have a valid motor carrier permit, shall make records and photographs of each tow available for law enforcement, and shall not share profits from towing with property owners who call for a vehicle removal.

7. Credit Cards OK The tower must accept credit cards in payment for towing and storage fees, which must be reasonable.

8. Compliance Within 24 Hours = One Day Maximum Storage Charge If the appropriate fees are paid within the initial 24 hours of storage and the storage facility fails to comply or is not open during normal business hours, then only one day’s storage fee may be charged.

9. Reasonable Gate Fee The gate fee, or maximum hourly charge for releasing a vehicle after normal business hours, shall be one half the hourly tow rate charged for initially towing the vehicle, or less.

10. Penalty for Excessive Charges A person who charges a vehicle owner a towing service or storage charge at an excessive rate is liable to the vehicle owner for four times the amount charged.

 

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#8 Consumer Comment

Questions

AUTHOR: coast - (USA)

What code or statute of the Commonwealth of Virginia states that a vehicle tow company is required to wait an hour?

Does she drive a taxi? Does she drive a school bus? Was the vehicle towed from a library parking lot within one hour following the termination of a special event?

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#9 Consumer Comment

Question

AUTHOR: Robert - (USA)

So why do they keep towing her?  Based on the comment that they waited less than the required hour, it sounds like she knew that she was parking "illegally" and is trying to use some technicallity.

Now, nothing wrong with the technicallity if it works.  But there are cases where even this "technicallity" does not work. Such as if she is in what is considered a "Fire Lane", in some cases things like parking in a Handicap spot, a spot specifically marked as reserved, or if you are blocking a entrance/exit you could be towed immediatly as a safety issue.

In some cases event things like expired registration may be enough.

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