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Report: #776479

Complaint Review: Duke Energy - Charlotte North Carolina

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  • Reported By: Jonathon — High Point North Carolina United States of America
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  • Duke Energy P.O. Box 1090 Charlotte, North Carolina United States of America

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I am very upset with how important services to people like electricity are overcharged to new customers based on some credit report. I am about to move to a different city in a couple of days. I already had to pay $572.50 in fees as a down payment just to get the keys to the next apartment I'm renting. The fees were charged based on my credit report, even though my current rent and electrical is paid on time. I call Duke Energy to have my electric turned on for my new apartment in the next couple of days. They do that credit report and charge me $200 dollar deposit fee. They tell me that they cannot turn on my electric until I pay the $200 fee. That's a total of $772.50 just to move to another apartment and pay rent. I only make $13 an hour on my job. My checks being about $395 a week. I managed to get up the $572.50 for the apartment by holding back money from the previous check. Someway to greet a new customer by charging me an upfront payment of $200. It's not fair that they go by that dumb credit report. I had great credit up til the point I lost my job and and house. I lost my home when my mortgage company was switched and they sky-rocketed my mortgage rate when I was barely making enough to keep it up with the previous mortgage company. There was absolutely no reason for that at all. The past couple of years since my new job, I have been keeping all my bills current and have not been late on any of them I even paid off my car earlier than expected. Duke Power claims they can't give me a break and let me pay the $200 in two payments. I even offered to sign a contract telling them I would pay half this week and pay the other half next week when I get paid again. I mean my present bills are current now why would I not pay? Its just not fair and they know it! I noticed on the website that Duke Energy works with United Way. On my job I help make medicine and I even donate money to the United Way every paycheck on my new job! Been donating for two years now. You mean to tell me you cannot do something as simple as turning on my electric and cutting my deposit fee to a more affordable level. I would not charge them $200 to turn on their electricity. I called them back and explained to them why it wasn't fair to me because I was pretty upset with the company. I was not upset with the agents that answer the phone because they only work for Duke Energy and I told them that. People just have no compassion for others anymore and its hard to get financial help, especially if you work legally and honestly for a living. Honest taxpayers just don't get any respect and courtesy anymore. I been working honestly every since 1997 and been struggling every since because the price of everything always increases while your paycheck stays the same. If the economy doesn't get better and start providing more jobs rather than laying people off and taking jobs away its only going to lead to more people stealing and robbing for a living. People are not going to want to work legally anymore because people that work legally are now getting slammed with unaffordable deposit fees. Good hard working honest people getting treated like dirt. I'll never desire to make money illegally regardless of how bad I need it because I was raised and trained to only work legally, struggle with paying unfair bills and endure the unfairness of the economy. Been working honestly since 1997. But, everyone was not raised the way I am.

This report was posted on Ripoff Report on 09/13/2011 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/duke-energy/charlotte-north-carolina-28272/duke-energy-duke-power-overcharging-new-customer-for-electrical-service-charlotte-north-c-776479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Duke Energy Duke Power Overcharging new customer to turn on electricity

AUTHOR: Jonathon - (United States of America)

POSTED: Tuesday, September 13, 2011

@Ken I understand what you mean when you say a company has a right to protect themselves in case a person defaults on payment. I agree that makes a lot of sense. But, I have not defaulted on payment for the last couple of years since I got my new job. Why base your credit report on events that happened so far back. It was a rough time for me back then and I'm trying my very best to build up my credit. I 'm only human and I'm not perfect. I have made some bad spending decisions with credit cards and loans when I was younger but I've changed my spending habits since then.  I've only asked Duke Energy to cut me a little slack because I'm doing the best that I can to keep my current bills paid and my credit report should show that. If you are already retired, you don't have to put up with these new high deposit rates due to credit reports. It is way much harder now to survive in society than it was a couple of years ago. The cost of living today increases to the point where working tax payers of today are being overwhelmingly charged and their pay stays the same. Today's honest workers that had great credit are constantly being laid off and losing their jobs. When that happens they are forced to let the credit card and loan payments default and must pay only their primary bills: rent, mortgage, utilities, phone and insurance with their much smaller unemployment check. Then there good credit is turned into bad. People that have already retired no longer have to work so it normally would not concern them. People that are still working today may not have the privilage of retiring. Several years back it was much easier to survive. Man today have made it so complicated for man to survive in todays century.

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#1 Consumer Comment

What would you suggest they base your utility deposits on?

AUTHOR: Ken - (USA)

POSTED: Tuesday, September 13, 2011

Your good character or personality? A business has a right to protect themselves in case people with a poor credit report default on them. It's pretty standard procedure and they've not singling you out. Your being an upstanding person and donating to United Way has nothing whatever to do with the company's deposit amount.  The money is NOT lost, it will be used to pay any final bill or shortage on a regular payment. If any is left, you will get it back. Hang in there and best of luck to you on rebuilding your credit. No, i don't work for Duke Energy or any other company, I'm happily retired.

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