• Report: #849403
Complaint Review:

Ripoff Report | Dunhill Development TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Dunhill Development constructing quality custom homes over 20 years. Dunhill Development backs their work with a one year warranty. Dunhill Team treats each project with the utmost care and attention to quality and detail.

  • Submitted: Tue, March 06, 2012
  • Updated: Mon, November 28, 2016

  • Reported By: Jenny Benz — South Dennis Massachusetts United States of America
Dunhill Development TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Dunhill Development constructing quality custom homes over 20 years. Dunhill Development backs their work with a one year warranty. Dunhill Team treats each project with the utmost care and attention to quality and detail.
776 Main Street, Osterville, MA 02655 Osterville, Massachusetts United States of America

Dunhill Development REVIEW: Dunhill Development highly trained and experienced team is dedicated to 100% client satisfaction. committed to 100% customer satisfaction and 5 star reviews!
*UPDATE: Dunhill Development pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Dunhill Development recognized by Ripoff Report Verified™ as a safe business service.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

REVIEW UPDATE: NOVEMBER 28, 2016: Dunhill Builders remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dunhill Builders is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dunhill Builders has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dunhill Builders has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dunhill Builders remains committed to improving customer satisfaction. [continued below]....

.....

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Dunhill Builders is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dunhill Development for its full commitment to quality customer service.

Ripoff Report's discussions with DUNHILL COMPANIES have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. DUNHILL COMPANIES listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dunhill Builders' founder and owner, Charlie Crovo, knows that the building industry is highly competitive. The Dunhill Team continuously sets themselves apart with their commitment to 100% client satisfaction. Charlie realized early in his career that good communication was paramount to a successful project. From the very first meeting with a prospective/new client, Charlie listens intently to their desires & expectations. When Charlie and his client are ready to go to contract he is careful to hash out all details with a realistic budget and timeline. When and if issues or changes arise, Charlie and his team pride themselves in being highly responsive. Finally, the finishing touches on a building project are never overlooked. On the contrary, this is where the Dunhill Team shines. The Dunhill Team will not stop making adjustments and improvements until all the finishing touches are perfect.

Dunhill Development is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Charles Crovo during an onsite inspection held by a third party verification company with no biases toward Dunhill Development.

Dunhill Development provides a wide variety of building services that includes residential, commercial, as well as home renovations. They specialize in building high end custom homes in and around the Cape Cod area. With 22 years of experience Dunhill Development has developed an excellent reputation for quality products, and unmatched attention to detail.

Leads for Dunhill Development are mainly obtained through referrals from past customer as well as repeat customers. Charles Crovo, founder of Dunhill Development, explained that they understand communication between clients and builders is key during the building process. He further stated, "we certainly work hand in hand with all of our clients. Keeping them updated on the progress of each individual property, and we are always available 24 hours a day." Mr. Crovo also assures potential clients that with Dunhill Development they will always receive, "a great house."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM DUNHILL DEVELOPMENT

During the onsite interview, Mr. Crovo was asked to address the comments posted on Ripoff Report's website. Mr. Crovo explained that the comments were made by a past partner that worked on a spec home with Dunhill Development. Mr. Crovo expressed that the partner was, "unhappy that the real estate market had collapsed and felt that [Dunhill Development] should have paid the difference between what they thought they could sell the house for and what the market would get." While these comments are, "unfounded" Dunhill Development takes all complaints very seriously and performs follow up procedures with their clients to ensure satisfaction. Additionally, future clientele should note that Dunhill Development is both licensed and insured.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Crovo stated, "we do the same thing we've always done. Treating our customers with the utmost respect, and make sure they get the best house."

Dunhill Development is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Crovo further stated, "everyone I've talked to has been great. They've been fair, they've wanted to hear the problems, they understand, and they want to rectify it. I'm very happy with the company."



DUNHILL DEVELOPMENT STATEMENTS FROM FOUNDER CHARLES CROVO

" We are one of the top companies in the Mid-Cape are for fine custom home building. Don't take my word for it. Go to dunhillbuilders.com to read what our clients have to say. DUNHILL COMPANIES's team is confident they can get any building or remodeling job done right. DUNHILL COMPANIES takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "While our job can be stressful, especially with deadlines, Charlie provides a positive work environment. Charlie makes it clear that our work is valued." Ripoff Report was pleased to learn that DUNHILL COMPANIES's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM DUNHILL DEVELOPMENT

DUNHILL COMPANIES recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, DUNHILL COMPANIES has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Charlie Crovo, Ripoff Report is convinced that DUNHILL COMPANIES is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dunhill Development meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.



Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------

Charlie Crovo Dunhill Group, Charles Crovo, Charles Crovo II  Osterville, Massachusetts

Charlie and Jill Crovo are thieves. The steal, cheat and lie their way though life. Stay away from them they are sick. 


This report was posted on Ripoff Report on 03/06/2012 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dunhill-development-trusted-business-ripoff-report-verified-businesses-you-can-trust-dunhill-development-constructing-quality-custom-homes-over-20-years-dunhill-development-backs-their-work-with-a-one-year-warranty-dunhill-team-treats-each-project-with-the-utmost-care-and-attention-to-quality-and-detail/osterville-massachusetts-02655/charlie-crovo-dunhill-group-charles-crovo-charles-crovo-ii-osterville-massachusetts-849403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Dunhill Group, Charles Crovo, Charles Crovo II

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

dear concerned quill

AUTHOR: karma - (United States of America)

Since you are defending Crovo Mr. Concerned maybe you are involved with him. Please use you real name!! You mention God...how about the commandment thou shall not steal, and covet thy neighbors wife. Yes Crovo and Jill have been served, they will be back in front of a judge where they belong telling their lies. They are so used to being sued, I guess it doesn't even phase them. They both belong in jail. Posting this on the internet is done to warn people of these sick people to protect them. Also it brings contacts, victims of the Crovo's like Diane who they stole $850.000 dollars from. Yes I did go into court that day and the Crovo's settled because they are blatant thieves. So sad. May God have mercy on your soul. Very sad indeed.
Respond to this report!
What's this?

#2 Consumer Comment

Looking for "Crovo's rebuttal"

AUTHOR: Concerned Quill - (USA)

I am sorry Jenny. I was looking for the rebuttal from Charles and do not see it. If you are stating that I am he, you are incorrect. Concerned Quill is my name that I write under and have published under. You do not have the right to misrepresent me or any part of my name in your quest. I can and will defend that in any forum.

I did look into this and was able to determine the property you speak of through the extensive inflammatory postings you have devoted so much time to. In todays economy most are lucky to have any type of recovery from an investment
with real estate investment at the top of the list.

I am perplexed at your words typed with such conviction and yet there are no legal proceedings with your name on them as the plaintiff. If your words are written with the intention that all readers should comprehend them as truth, then where is the prosecution followed by the traditional guilty finding. We live in a country that teaches us that all are innocent until proven guilty but somehow you have decided to take another path here with the expectation that all will just believe what you write. Perhaps your thinking is just that if you put it on the internet it will make you all powerful and render victims incapable
of proper defense. Maybe you missed the class that told you due process allowed all a fair and impartial forum that allows the truth to be told. Some will turn to other methods and surpass what we all have a right to because they want to
use a forum to impact another individual, family, or business the way they want. This is usually proven to be because the statements are without merit, false, and or exaggerated and if tried in court would most definitely render all comments libelous and defamatory.

Do unto others as you would have done unto you. When others act in a way that causes you harm, let God or the legal system deal with it. Cyber bullying only makes you look bad and desperate for attention. The audience you seek is smarter than that.

Again, my experience with Charles and his family has been very positive, on the other hand, thus far, my experience with you has only caused me to come to this conclusion henceforth the aforementioned.

May God help you find peace in your heart and life that you may put this behind you.

May God have mercy on your soul.
Respond to this report!
What's this?

#3 Author of original report

Do not believe a word of Crovo's rebuttal

AUTHOR: Jennifer Prada - (United States of America)

Check with Barnstable County Courthouse, vendors, and his "family" history. Crovo's have been stealing for generations. Charlie is probably the worst and most evil person I have ever come across. The information and victims I have come across since he robbed me is unbelievable.
Respond to this report!
What's this?

#4 Consumer Comment

Diversity in thoughts and or actions.....

AUTHOR: Concerned Quill - (USA)

I came across this post by accident and found myself appalled and yet quite perplexed. The words used to describe this person, his business, and his family are quite convicting and intended to cause hurt and damage. Although our constitutional right is to exercise our free speech liberties, the tactics one will choose at times can be demonstrative of desperation to be heard in any forum. Social media is becoming, more and more, the chosen path to air such emotion and most often done so without consideration for the true depth of exposure for all parties involved.

Firstly I look at this posting and I think, I know these people mentioned in this forum.They are local business owners. Charlie is a family man with a wonderful wife named Jill and two beautiful children.

I have had many business dealings with Charlie and his wife on multiple facets. The interaction with them has never been anything less than professional, courteous, humorous, and enjoyable to say the very least.

Dunhill companies, Weichert realty, Dunhill Landscapes, and any associates to include sub- contractors and vendors pertaining to Mr. Crovo, family and companies, have provided services to myself on many occasions of the past several years. He built my first and second house and I am positive that if he is available when I am ready, he will build my third house. For more than ten years I have utilized and referred Charlie, Jill, and Dunhill respectively, and have never had anything less than gratitude and remarkable success.

My financial arrangements, payment structure, progression dates, and expectations were not only met but exceeded on all levels. This is only to be echoed by my friends and colleagues of more than a dozen individuals and families that I brought directly to Charlie over the years. When I met Charlie and gave him an opportunity to bid on my home I was very impressed with him and his associates. My wife and I did an extensive background check and research on him. We also did it a second time when he built my second home (less than 5 years ago). This examination included but not limited to their financial stability and credit, relationship with sub-contractors, meeting deadlines, relationships with customers before and after a project, and the standings of accounts with local businesses they use for raw materials to build a house. The reputation based on results was remarkable to say the least.

We based our decisions and actions on what we learned and the way we learned it. I can only suggest to any person or persons that find this.that you pursue your endeavor the way we did, with an open mind, and you will not be disappointed.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X