DuPage Honda-Yamaha West Chicago, IL

Have worked and managed at this location for 20 years. Story doesn't sound anything at all of how we operate. Consumers always come first and any issues would have been addressed if this party wasn't happy. The claim that a new pad was brought in for a seat makes no sense. You either buy a new seat or pay someone other thatn us to do a vinyl or leather repair depending on the seat and tear. The signal issue is a simple fix so not sure how you would pick the bike up and sign the service ticket if it wasn't repaired properly. I am guessing the bike is very old and replacement parts are not readily available. I am sure there was allot more to this story than was posted. Our management team is always on site to work with consumers to work over any concerns.  Would have replied early but just came across this post. We are a Pro Yamaha dealership for the past 4 years now. This is only achieved by customers filling out the Yamaha surveys and giving us a 93% or higher for the year. We loom forward to another 50 years of serving are customers in good fasion.