• Report: #590598
Complaint Review:

Duramade Windows

  • Submitted: Wed, April 07, 2010
  • Updated: Tue, February 08, 2011

  • Reported By: YP — Florida United States of America
Duramade Windows
5733 Myerlake circle, clearwater, fl 33760 Internet United States of America

Duramade Windows Fafco, sun solar, Tropical Roofing DECEPTIVE, QUESTIONABLE, UNORTHODOX, Possibly Fraudulent and RUDE Internet

*Consumer Comment: Duramade- Trop Roof- its all the same- bad news

*UPDATE Employee: all duramade customers can do something

*REBUTTAL Owner of company: When Customers Lie

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What the supposedly "disgruntled" employee seems to be accurate in the other post about Duramade. It is a step by step sales process that they pitch, our salesman was pleasant I have no qualms with him. The salesman was doing his job and honestly, I don't even think he knows for a "shady" company. What I have qualms with is the actual company which is sketchy at best. They are under several business names as well as have several complaints with them with county complaints, BBB, and several online consumer reviews.

Last Friday we did not know that about this company. In fact, we did not know that until today (Wednesday). We were interested in windows so we signed a contract, pending another financier through a credit union. There was no financial transaction. There was not a authorization for parts, windows, etc to be ordered. It states clearly on the contract, "John Doe will seek other financing for a better rate". The down payment was never given.  The contract was signed and the cancellation was stated that it was 3 business days and "he" stated plain as day, "Wednesday". After getting laid off, financially getting new window is not a priority so we are canceling within the 3 day mark. This was sent certified mail etc.

The sales manager, Bob Gracely, who was contacted this morning by both my husband and myself was incredibly rude. Before knowing our names or date of sale, he stated that we could not cancel. We stated that we could. So this went back and forth for awhile. He claimed I was inaccurate about the 3 days. I asked him if he was saying a customer was lying. This kind of conversation continued. Another conversation with my husband and Bob Gracely ended up the same way. Later in the day, Bob Gracely calls my husband offering another sales pitch. My husband refuses and states that we just want to cancel. This ends in another rude phone call with Bob Gracely threatening to put a lien on our home.

A builder's lien would be valid if there were parts ordered, authorized, or a financial transaction was made.
- there were no parts ordered
-nothing was authorized via a date, to place an order, or to commence the next step of the sale
-there was no down payment given, cc or financial information

The only thing Duramade has is a contract for an agreement for my husband to seek financing for the future transaction of windows with no date set and cancellation available within the three days.

Well its day 3.

Certified mail sent, complaint with BBB, Pinellas county have been sent. If any future threats or harassment are made, this complaint will be more public via news stations who protect consumers and to local newspapers in Orlando, Miami and the Tampa area.

I suggest you review your company ethical standards and not harass or threaten your customers.

Thank you for reading.

This report was posted on Ripoff Report on 04/07/2010 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/duramade-windows/internet/duramade-windows-fafco-sun-solar-tropical-roofing-deceptive-questionable-unorthodox-p-590598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Duramade- Trop Roof- its all the same- bad news

AUTHOR: smbizowner - (United States of America)

I actually wanted to note that although this company owns numerous other businesses under other names, they all have one thing in common- MANY complaints and numerous liens. They dont pay their bills so not only are they scewing over consumers but their vendors as well. 

The fact that this guy is a coach for ELHS is a joke- GREAT role model he is...
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#2 UPDATE Employee

all duramade customers can do something

AUTHOR: Duramade windows and doors stole my money - (USA)

The N.o.C had to be signed by a notary and they dont do that. they have a notary on premis that fraudly signs them after the sales persongets them signed by consumer. they hardly ever get permits for the work they preform.  you should go to the contractors lic board and file a complaint on the contractor who got the permit. Most of there windows dont meet the hurricane requirements, they sell them anyways and dont get permits. then file a complaint with the states attorneys office with the fraudelent notory on premis. I worked there and saw them do this many times.  You should also call EAST LAKE HIGH SCHOOL and let them know that having a coach who breaks the law daily should not be a coach on the football team.

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#3 REBUTTAL Owner of company

When Customers Lie

AUTHOR: Duramade windows & doors - (U.S.A.)

Not sure why people think they can just slander a company.  Duramade Windows and Doors, Inc. does not have, nor "go by" any other names. It is a legitimate company located prominantly in the Clearwater area  with a window and solar division. The owner of Duramade also OWNS OTHER BUSINESSES.  Before slandering us, this customer needs to READ better. 

The customer signed a legal and binding contract.  Plus, they actually cancelled on the 4th business day (Sat. is a business day, making Tuesday the third day).  However, in a good faith gesture, DM DID CANCEL the order.

DM does over 10Million in business every year.  With so many customers, we do have COMPLAINTS, but they are LESS THAN 2% of our total customer base.  PLUS ALL COMPLAINTS FILED HAVE BEEN RESOLVED SATIFACTORILY IN A TIMELY MANNER. That includes customers LIKE THIS that try to bend the rules and then complain too.

Bottom line: Contract was cancelled.

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