Report: #1018121

Complaint Review: DVD Tiger

  • Submitted: Thu, February 21, 2013
  • Updated: Thu, February 21, 2013
  • Reported By: Anna — Milwaukee Wisconsin United States of America
  • DVD Tiger

    United States of America

DVD Tiger Deceitful pratices. After 3 months and 3 e-mails they keep saying dvds are on the way wait another 3-5 days. As of 2/21/13 still no dvds. Internet

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Ordered from DVD Tiger a Complete DVD Collection of Twilight Zone TV epidsodes.  On 12/7/12 order shipping was to occur in 2-3 weeks.  Due to Christmas order may take longer.  On 1/2/13 no dvds so an e-mail was sent.  Gordon Kennedy Customer Support Manager responded that processing, packaging and shipping takes 5-7 days then another 1-3 weeks before it's delivered.  On 1/22/13 still no dvds, another e-mail and response from Kennedy stating they will trace thru Post Office and we should be notified in 3-5 working days.  On 1/31/13 still no pkg and no response.  Another e-mail and Mr. Kennedy states he spoke with customs broker and pkg cleared for shipping and should arrive 3-5 working days.  Also, they were billed $18 for taxes and duties at no cost to me.  Pkg should be with my postal carrier.  On 2/18/13 still no pkg.  I checked with postal carrier and with Post Office and no pkg was attempted to be delivered.  I have sent another e-mail which was returned undeliverable and have re-sent but have not received any response.  I believe the company is leading me on and that no package is forthcoming.  I have contacted my credit card company and they are also submitting a dispute with DVD Tiger for refund.   
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This report was posted on Ripoff Report on 02/21/2013 02:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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