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Report: #130879

Complaint Review: DVDBarn - Intelliflix - Internet

  • Submitted:
  • Updated:
  • Reported By: Spokane Washington
  • Author Confirmed What's this?
  • Why?
  • DVDBarn - Intelliflix www.dvdbarn.com Internet U.S.A.

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I signed up for DVD Barn as they were offering very reasonable rates. However, the service was terrible. Discs were taken over a week to get to me or back to them.

At least Two discs that I returned took so long to get back that I reported this to them. I continued to have many problems that just did not make it worthwhile to continue with them and I cancelled my membership.

The last disc that I sent back, I returned by certified mail as I was suspicious of them and wanted to obtain proof that they were in fact recieving the discs from me.

About 2 or 3 weeks after this, they took $25 out of my account to replace the "lost" disc. I notified them that I did not have it and they gave me responses basically stating that I was screwed and they can and will hold me responsible just because they can.

I think this is how they make their money. I know it is only $25 but it is the principal and it really irritates me. They only offer an email ticket response and you cannot get in contact with them any other way. You get nowhere.

Heidi
Spokane, Washington
U.S.A.

This report was posted on Ripoff Report on 02/10/2005 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dvdbarn-intelliflix/internet/dvdbarn-intelliflix-theft-unresponsive-dishonest-unreliable-shady-incompetant-stupi-130879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

Do not do business on the internet with a company that will not publish there phone number...

AUTHOR: Jeff - (U.S.A.)

POSTED: Thursday, February 10, 2005

According to their FAQ on their site...

"What about telephone support?
We do not provide telephone support..."

I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support.

You could always dispute the charge on the credit card or call them with the number listed on the credit card.

Their address is:

Intelliflix
1401 Forum Way, Suite 503
West Palm Beach, FL 33401
FAX (866)871-3054

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#2 Consumer Suggestion

Do not do business on the internet with a company that will not publish there phone number...

AUTHOR: Jeff - (U.S.A.)

POSTED: Thursday, February 10, 2005

According to their FAQ on their site...

"What about telephone support?
We do not provide telephone support..."

I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support.

You could always dispute the charge on the credit card or call them with the number listed on the credit card.

Their address is:

Intelliflix
1401 Forum Way, Suite 503
West Palm Beach, FL 33401
FAX (866)871-3054

Respond to this report!
What's this?

#1 Consumer Suggestion

Do not do business on the internet with a company that will not publish there phone number...

AUTHOR: Jeff - (U.S.A.)

POSTED: Thursday, February 10, 2005

According to their FAQ on their site...

"What about telephone support?
We do not provide telephone support..."

I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support.

You could always dispute the charge on the credit card or call them with the number listed on the credit card.

Their address is:

Intelliflix
1401 Forum Way, Suite 503
West Palm Beach, FL 33401
FAX (866)871-3054

Respond to this report!
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