DVDDonkey, DVDAvenue, DVDStore, DVDHits order never received, credit card charged, phone calls & e-mails unanswered-BEWARE & report fraud to cc company ASAP - Internet

I placed my order for the Felicity DVD Set on 12/5/07, but never received the confirmation e-mail they promised. My credit card was charged for $128.72 on 12/7/07, which was actually more than the original total given when the order was placed. When I didn't receive the order within the 12-14 days promised, I contacted their Live Chat on 12/20/07 and was told my order was shipped on 12/15/07 and given a tracking # with canadapost.ca. However, when tracked, it said my # was not in their system.

After MANY attempts to call them, I finally spoke with someone on 12/27/07 and was told my order shipped on 12/15/07, but because of Christmas there were delays in delivery. They said I should expect it sometime that week. So.... I waited.

On 12/31/07 at 11:04 p.m. (working on New Year's Eve???) I received an e-mail stating that my credit card had been processed and my order would be shipped (it was actually processed on 12/7/07). Then, I received the exact e-mail again on 1/1/08 at 8:44 a.m. (wow, what dedicated employees...working on New Years Day! ha). I then received an e-mail on 1/2/08 at 3:13 a.m. that my order had been shipped and they gave the same tracking # that I had been given when they said it was shipped on 12/15/07. Once again, the # was not in canadapost.ca's system.

I made several calls to them during this time, but was never able to speak to a live person. I left numerous voice mails requesting information, but never received a return call or e-mail. On 1/8/08 I sent them a very detailed e-mail requesting information and told them I would give them a couple of days to straighten out my order and contact me and then I would consider legal actions. BIG SURPRISE....I got no response!

On 1/9/08 I spoke again with someone on Live Chat and asked for a physical address for the company, but was told they couldn't give out that information. I asked how I could speak with management and was given the phone # that is never answered, except by voice mail that says no one is available. I was told my order had been shipped and given the same tracking #. When I told her that it was invalid she said it was because of a delay because of the holidays. She said she would do an update with Canada Post and get back to me. Again, BIG SURPRISE...never heard from them!

I then started researching and found this site. Wish I had found it before I ordered!!! I will be consulting it in the future before placing orders online with companies I'm not familiar with. I see that many others have been dealing with the same frustrations. Luckily, I have Fraud Protection with my credit card company. I was able to dispute the charge and get my money back. I kept very detailed information of all my correspondence. If anyone who wasn't able to recoup their money wants to fight these creeps and my input would help, let me know!

Cindy
-, Alabama
U.S.A.