dvdsetpro.com Pirated dvds in broken cases. Dvds won't work. Bad quality inserts. Internet

So dvdsetpro.com. What a fantastic place to go. Riiiiight. Don't be dazzled by their cheap prices like i was. Online customer chat?? Sure, if you are a first-time customer and they don't have your ip. Here's what happened.

I was looking for a box set of Farscape seasons 1-4. I found dvdsetpro.com. I chatted with the online customer service rep and straight out asked her if the product was new in a box and in stock. I was assured it was. Also, there is a guarantee on the website that says all products will be new and factory sealed. So I paid my 40 some bucks and 30 dollars for shipping. I was thrilled when I recieved the product about a week later. I was so happy that i didn't get scammed. Here is what I found when I opened the shipping package:

No factory sealed box. In fact the individual dvds weren't sealed, and they were shoved 5 to a dvd case in cheap plastic covers just floating around inside the case. The covers on the cases were obviously made by a inkjet printer on cheap copy paper one of which was even torn. The clasps on the cases were broken. When I put the dvds in, the menus were lowgrade (I make better menus on my home movies). Two of these dvds wouldn't even play. And two of them were switch around from what they said on the label, i.e. disc 2 was actually disc 3 and vice versa. I attempted to contact customer service via email, online customer service chat, and phone. Customer service chat would not talk to me at all. And I never did recieve a return email. If you call the phone number you always get a voicemail which just says "The person you are trying to reach is unavailable. Please leave a message. " Nice company.

I finally did manage to get a hold of customer service chat by going on a different computer. I was online with her for over an hour and maybe got 10 comments from her. Like she was busy with something else. Which helped to elevate the situation. Here is the conversation. Notice the timestamps, as well as when it says "Please wait, the rep is typing a response" Promptly followed by "Are you away from your keyboard? We haven't recieved a response" Even though i had said something 60 seconds before. Also notice how the rep does not care that they are pirated dvds:

Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.

[Prompted] 04-08 23:45:39

The operator will accept your dialog request,please wait
If you don't want to wait,please click Leave a message

You 04-08 23:50:52
You better hurry up and answer, i have left a message EVERY day. And no one will get back to me

You 04-08 23:55:53
10 minutes now

You 04-09 00:00:28
15 minutes

vivian 04-09 00:02:04
Hello. Welcome to www.dvdsetpro.com. My name is Vivian. How may I help you?

You 04-09 00:03:39
Hi i ordered from you guys about a week ago, and i recieved pirated dvds

You 04-09 00:03:44
two of which do not even work

You 04-09 00:04:02
they were NOT factory sealed, and have obviously printed inserts in broken cases

You 04-09 00:04:09
i have left a message every day on here

You 04-09 00:04:45
so you tell me how you will help me

[Prompted] 04-09 00:05:37

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

vivian 04-09 00:05:44
Would you please tell me your order number?

You 04-09 00:05:49
one sec

[Prompted] 04-09 00:06:40

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:08:01
#DSP200903261638

vivian 04-09 00:08:16

Please wait a moment.

vivian 04-09 00:12:21

Thank you for your patience.
You ordered Farscape Season 1-4 on our website on 27th, March. Would you please tell us which disks can not work?

You 04-09 00:12:40
season 2 disc 1 and 2

vivian 04-09 00:13:25

Have you tried them on other DVD players?

You 04-09 00:13:37
yes...and all the other discs work on my dvd players

[Prompted] 04-09 00:14:30

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

vivian 04-09 00:15:15

We will replace these two disks for you. We are sorry for the inconvenience.

You 04-09 00:15:56
i'm just wondering about the guarantee on the website that all products will be in FACTORY-SEALED box

You 04-09 00:16:27
its an outright lie

vivian 04-09 00:16:50

Our products are brand new factory sealed with a further packaging before delivery.

You 04-09 00:17:10
umm..no...its not factory sealed

You 04-09 00:17:20
or brand new....its obviously pirated....do you want a picture?

vivian 04-09 00:18:02

Yes, we would like that.

You 04-09 00:18:27
lol, let me ask you a question. Is this company based in China or England?

[Prompted] 04-09 00:19:18

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:19:22
nevermind...just send me two more pirated dvds, but please make sure they work

You 04-09 00:19:34
i will email you guys pictures

[Prompted] 04-09 00:20:26

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:20:31
please send me confirmation of the order to disappear@uwantthis.org

[Prompted] 04-09 00:21:23

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

[Prompted] 04-09 00:23:04

Did not receive your message for a long time,are you beside your computer?

You 04-09 00:23:24
yes

[Prompted] 04-09 00:24:15

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:26:53
vivian????

[Prompted] 04-09 00:27:45

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:30:58
R U THERE?
You 04-09 00:31:24
i'm saving this conversation

[Prompted] 04-09 00:32:15

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

[Prompted] 04-09 00:33:03

Did not receive your message for a long time,are you still beside your computer?if you donot have anyother questions,system will end this dialog automatically.
If you have any questions,please enquire me again,have a nice day!bye for now.

You 04-09 00:34:46
WHERE R U?

You 04-09 00:35:00
i have not received your msg for a long time

You 04-09 00:35:16
this is BS

You 04-09 00:35:36
type vivian type

vivian 04-09 00:36:05

Sorry to have you wait so long.

You 04-09 00:37:30
it was long enough for me to take pictures and send them to service@dvdsetpro.com

You 04-09 00:37:47
can i please have a confirmation # that I will be getting those other dvds

[Prompted] 04-09 00:38:38

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

vivian 04-09 00:39:33

Please take pictures of the disks which you think is not original.

You 04-09 00:39:41
ALL OF THEM

You 04-09 00:39:45
PLUS THE CASES

You 04-09 00:39:56
there are chinese symbols in the menus

vivian 04-09 00:40:37

Dear customer, our dvds are Asian version.

You 04-09 00:40:48
ok, just send me the ones that don't work please

You 04-09 00:40:54
i'm done with this

vivian 04-09 00:41:39

We apologize for the inconvenience.

You 04-09 00:42:44
so did you make the order to send me those dvds or not???

You 04-09 00:43:01
season2 disc1 and disc2

vivian 04-09 00:43:41

We can resend you season 2 disc 1 and 2.

You 04-09 00:44:20
thank you

You 04-09 00:44:23
ASAP

You 04-09 00:44:25
please

You 04-09 00:45:07
do u need any info from me?

vivian 04-09 00:45:37

We have kept your information.

vivian 04-09 00:46:39

It may takes a longer time for you to receive the replacement. Nearly one month.

You 04-09 00:47:03
Y is that?

You 04-09 00:47:13
is that so i don't return it and get my money back?

You 04-09 00:47:24
because your guarantee is 30 days

You 04-09 00:47:39
I will not except that.

You 04-09 00:47:53
You guys sent me a faulty product and you need to make it right as soon as possible

You 04-09 00:48:27
If you do not I will attempt to take legal action

vivian 04-09 00:48:39

We will try our best.

You 04-09 00:49:12
If i do not recieve the product in one week, I will round up all the other people who this has happened to and start a class action suit against your company

You 04-09 00:49:26
as well as post my experiences all over the internet

[Prompted] 04-09 00:50:17

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:51:10
or you can refund my money right now...it is unacceptable that you send me a bad product and then expect me to wait a month

[Prompted] 04-09 00:52:03

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

You 04-09 00:53:17
no response?

[Prompted] 04-09 00:53:41

Did not receive your message for a long time,are you beside your computer?

You 04-09 00:53:49
.
vivian 04-09 00:54:08

Dear customer. Please calm down. As we will collect these two disks for you , it is unavoidable to takes a longer time.

You 04-09 00:54:21
why? if you have the discs in stock?

You 04-09 00:55:07
why does it take longer to pirate two dvds, rather than the whole set?

[Prompted] 04-09 00:55:59

Thank you for your patient waiting!I am typing ,answering your quesiton now,please do not leave.

vivian 04-09 00:56:47

As it is a hot boxset, the resource is a little bit tight.

You 04-09 00:57:44
LOL "hot" is the keyword, in america that means stolen. haha. Ok, well i will still act accordingly in 1 weeks time. Please try your best though. Thank you, i guess

You 04-09 00:57:56
bye

*******END OF MSG*********

Now I did FINALLY recieve an email shortly after this, saying that they could refund my money MINUS the shipping costs, plus i would have to pay for shipping back. Which means I would get about 10 dollars out of the original 70 I paid. nice.

Do not buy from this company, unless you truly want pirated dvds.

Derrick
Portland, Oregon
U.S.A.