Complaint Review: Dwolla - Internet
- Dwolla Internet USA
- Phone: 1-888-289-8744
- Web: www.dwolla.com
- Category: Online banking
Dwolla Dwolla suspended account, and took funds Des Moines Iowa
*UPDATE Employee: Company response
*Author of original report: Legitimate use.
*Consumer Comment: Interesting...
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Dwolla froze my account on June 10th, and seized the funds in it. They have made no indication as to when or how my money will be returned to me.
Dwolla sent me an email requiring me to verify my identity. I complied, and sent them a copy of my passport, and bank statements. They responded by unlocking my account, and permitting access. 10 mins later, without warning, they suspended my account along with seizing over $5000 in funds.
I don't care to argue that my uses for Dwolla were legitimate, and well within the Terms and Conditions laid forth by Dwolla. I simply want my money back. I have no intention to ever use Dwolla, or even recommend it to any other person/business.
Beware of using Dwolla. My uses were completely legitimate, and I supplied all of the required documentation they asked for, and I was still shut down. As a result a large sum of money was stolen from me by Dwolla. This consititutes Grand Theft in every sense of the word without releasing said funds.
This report was posted on Ripoff Report on 06/11/2016 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dwolla/internet/dwolla-dwolla-suspended-account-and-took-funds-des-moines-iowa-1310844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Company response
AUTHOR: DwollaCompliance - ()
SUBMITTED: Friday, June 17, 2016
After a standard review, this customer's Dwolla account was closed on June 10, 2016 by our Risk Management department in accordance with our Terms of Service. On the same day we closed the customer's Dwolla account, we sent back via ACH the entire balance in the customer's Dwolla account to the customer's bank account on file and confirmed those funds were successfully transferred. We promptly communicated via email all information about this customer's account, including the return of his funds to his bank account.
#2 Author of original report
Legitimate use.
AUTHOR: - ()
SUBMITTED: Sunday, June 12, 2016
My uses were completely legitimate. I sold items to a vendor, and was paid via dwolla (Gift card reselling). Which is completely within acceptable use in their TOC.
I left it out because, whether it violates their TOC or not, they can't take $5000 from me without telling me what I did wrong, or what is going to happen to my money. To date, I have recieved no such communication.
#1 Consumer Comment
Interesting...
AUTHOR: Robert - (USA)
SUBMITTED: Saturday, June 11, 2016
Why would you not care to argue that your uses were legitimate?
Did they say they weren't legitimate? If they did, then that is a very key part of this "RipOff" that you are leaving out and as such fails to give people anything more than a 1-sided picture.
If they didn't bring it up why would you even mention that here? As that instantly makes anyone who reads this wonder exactly what are you using this for. Perhaps the real reason you don't care to argue is because you really aren't within the terms.
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