• Report: #912621
Complaint Review:

DY Home Decor

  • Submitted: Mon, July 16, 2012
  • Updated: Mon, July 16, 2012

  • Reported By: Georgia — Portland Maine United States of America
DY Home Decor
15201 Madison R. Suite 1000-11 Katy, Texas United States of America

DY Home Decor This company does NOT stand by their return policy and are completely unwilling to cooperate with the refunding policy. They have ignored my emails and phone calls are a joke - no one answers... Produ Katy, Texas

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I received my merchandise which was completely different than what was portrayed online. I collect Blue and white porcelain/ceramic pieces and order four from DY Home Decor. They arrived but were a very dull gray and off-white, NOT the traditional blue and white described and photographed online. I immediately called, several times, NO answer (on hold a ridiculous amount of time). Then I went to the email address they sent to contact them and wrote three times about my dissatisfaction and desire to return. I clearly stated that due to the fact that the products were unsatisfactory I did not feel I should pay a restocking fee or have to pay for return shipping and requested that they send me a return shipping label.  I have not heard one thing from this company after numerous attempts to contact them, UNLIKE when they accepted my order!!! This is a total rip-off and something should be done. Georgia Taylor

This report was posted on Ripoff Report on 07/16/2012 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dy-home-decor/katy-texas-77433/dy-home-decor-this-company-does-not-stand-by-their-return-policy-and-are-completely-unwil-912621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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