Dynamic Network Services DynDNS Allowed unauthorized access to my account, claims credit card fraud, will not inveestigate Manchester, New Hampshire

Dynamic Network Service's allowed a unauthorized third party to conduct fraudulent credit card transactions within my account. On 9/24/2010 - My account was frozen in response to a "credit card charge back" that they received they claim was a purchase on my account. They have frozen my account entirely, and is refusing to investigate the matter as a compromised account, and is alleging that I, myself, have filed said charge back and demanding that I contact my own bank to reverse the charge back. This is the initial response I received from employee Jason Hutchins on 9/24/2010


 -- ------------BEGIN EMAIL QUOTE-------------- We received a chargeback (CB 310261006901) indicating purchases on this account were fraudulent. We have summarily terminated the account and all associated services, as we consider all chargebacks the result of credit card fraud. Please see our chargeback policy and resolution procedures here: http://www.dyndns.com/about/legal/chargeback.html To reiterate, the account and its services will not be released under any circumstances until and unless we receive a full chargeback reversal for the fees owed; furthermore, we cannot simply "swipe the card again" and/or take a second payment. The original chargeback *must* be reversed before service will be restored. If you have any questions, please feel free to ask.

----------- END EMAIL QUOTE ------------------- Since I did not engage, authorize, or otherwise participate in the questioned transaction, there is no bank to contact. I have not made a purchase with this company in over 6 months. I made an attempt to explain this in an email reply, however my response again did not resolve anything.


-------- BEGIN EMAIL QUOTE ------------- You, or someone with access to your DynDNS.com account, logged in on August 16 and renewed the domain using the credit card on file. You, or someone with access to your credit card, performed a chargeback of which we were informed on September 24. Please contact your bank regarding the credit card you had on file with us and reverse the chargeback.

 -------- END EMAIL QUOTE -----------------

Their response of "or someone with access to your DynDNS.com account"... seems a little more correct this time, but again they are assuming that it is still my credit card that was used. It was not. They still insist on me contacting a bank to reverse a charge back that I never initiated in the first place. Any access to my account for any purchases made in the last 6 months was and is at this point, unauthorized. The only remedy to this situation is not one that can possibly be done, because it involved actions by an unknown and unauthorized third party.

I want my currently registered domains to be unlocked and transferred to another service provider. Their policy regarding charge backs does not take into consideration that accounts can be accessed fraudulently and their inability (or unwillingness) to investigate such unauthorized access is cause for serious security concerns. I have been a customer for DynDNS for several years and have never in the past encountered any billing problems, however until such policy is revised, I can not subject the security of my products to a company so grossly negligent. Please release my domains and provide me with the necessary auth codes to transfer my domains to another registrar.