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Report: #441642

Complaint Review: Dynamic Silver Bullets Cheerleading - Rochester New York

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  • Reported By: Holley New York
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  • Dynamic Silver Bullets Cheerleading 185Raspberry Patch Drive Rochester, New York U.S.A.

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I just want to share my experience with the Dynamic Silver Bullets. My daughter was part of one of their All-Star squads in 2008. She was there for about 6 months. She loved cheerleading and loved being part of the squad. The week of November 3rd 2008, she had the opportunity to try out for the JV squad at her school. She was not sure what to do because she wanted to do both, but the Silver Bullets did not permit the members to do school cheerleading and the All-Star squad. I told her to try out for the school team and what ever decision she made I would support her. To her surprise she tried out and was asked to be on the Varsity team at school. She was in 8th grade and was delighted and honored for this opportunity. She was so disappointed because she really wanted to do both but had to make the hard decision. She thought long and hard and made a Pros and Cons list and made the choice to join the Varsity squad at school.

On November 8th she was competing with the Silver Bullets in Buffalo. She went to the competition and her team took 1st Place and Grand Champions. On November 10th I called the coach and told her my daughter's decision. The coach was very short and rude with me. At that time, I felt bad so I wrote her an email to finish up my thoughts and to figure out the money part of it. I offered to pay for the 2 days she was there in November, asked for the fundraising money by daughter made to be transferred to another family at the Bullets. I also explained that provided I receive the lollies I paid for I would return the uniform. Two weeks later, I received a letter back from the Bullets in response to my letter. They stated that they would give me the lollies I paid for as soon as they came in. He also responded by saying No to my request to transfer my daughter's fundraising money to another family who had a few children at the gym. Next in this letter, he stated that because my daughter participated in the November competition I owed $75.00 for gym rent. Lastly, he asked for the uniform back or he was going to charge me $278.00. I spoke with him a few times on the phone and he stated that his daughter was upset because she felt used. I explained that they are a business and provide a service that I paid for and they can not take things so personally. He said he would give me the lollies and to call it even on the gym rent. I tried to make several attempts to me with him to trade the uniform for the lollies and 2 of the 3 times he told me to meet him and he never showed up. Finally the day of December 14th I called to see if they were at the gym so we could exchange items. They said they were at gym and they had the lollies and my fundraising candles. I show up 20 minutes later and hand him the uniform and a Thank you card for everything they did with my daughter. In front of a room full of other parents, he says with a smile he decided not to give me the lollies. I became a bit upset and left the gym. I called him back and asked for the contract that I signed and he told be I would have to pay 25.00 to obtain it. I at that time told him he would be hearing from my lawyer. I contacted small claims court and went to court on March 5th 2009 and won the case in the amount of $45.00.

He at this point has still not made payment to me for the money that is due.

I never intended to leave this way and tried handling this in an adult matter but it did not work out that way. Please read at your will and conclude from there.

Wendy
Holley, New York
U.S.A.

This report was posted on Ripoff Report on 04/07/2009 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dynamic-silver-bullets-cheerleading/rochester-new-york-14612/dynamic-silver-bullets-cheerleading-ripped-me-off-for-a-service-i-paid-for-rochester-new-441642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#8 Author of original report

And another Thing Dynamic Silver Bullets....

AUTHOR: Wwolf - (U.S.A.)

POSTED: Thursday, August 06, 2009

You love to throw around that the Silver Bullets are a 501c3 Not for profit organization. You also state that the coaches do not get paid because you are not for profit. Just to let you know that is the most ridiculous thing I have ever heard. After all, I also work for a not for profit Agency in the Rochester area, but for some reason they pay me for the work I do.

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#7 Consumer Comment

Another place to go.

AUTHOR: Cheermom - (U.S.A.)

POSTED: Thursday, August 06, 2009

It is so unfortunate that you and your daughter were treated this way! The owner's seem to be very unprofessional and I'm glad you found another place for your daughter to cheer and feel welcomed. Rochester Elite All Heat is another cheer program in Rochester, and I know the coaches and owners there. They are very professional and care more about the kids in the program than any other place I know of. They also encourage their kids to cheer for rec teams and high school. If you ever find the need to look again, you should defninitely check them out. Very best of luck to you and Ali!

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#6 Author of original report

Lets clear a few things up Mr Turrie.....

AUTHOR: Wwolf - (U.S.A.)

POSTED: Thursday, July 23, 2009

As far as the account balances at the end of the month you did not ever include the fundraising account information. Also, as the judge explained to you in court, your contract was substandard and did not say that you were required to pay for a month if you were not there. In fact, it did not say it could not be pro rated either. He suggested that you revise your contract. From my understanding you have made changes to it for the upcoming year. Let me also clear up the fact that I called Michelle and spoke with her on the phone to let her know Ali made the varsity squad and would no longer be participating with the Bullets. She was very rude and very short with me. I did not want to leave that way, and decided to then send a letter via mail and email saying thank you and figuring out what I owed and what the Bullets owed me. As mentioned in all the posts I was owed 25.00 for the lollies and a private lesson, and the court filling fee. You state that I owed you money. I have the proof and all the phone records and texts from you stating that you had my money and my lollies and to meet you at the gym. When I arrived there was a party going on where you decided to put on a little show for everyone and tell me you were not going to give me the items that were do to me. I do have to admit you were pretty sly taking the uniform from me before doing that. You also state that I was unable to clearly tell the judge why I was asking for 168.00. Let me correct that. The original amount I was asking for was 111.00. I can tell you what that was for. It was 25.00 for the lollies, 50.00 in private lessons Michelle kept cancelling, 10.00 court fee and the rest was for all the mileage and gas driving all over to meet you to settle this. Just to remind you, you requested I meet you on 3 different occasions and you were never there. Finally, the last thing you state is that I only received 25.00 in my favor. You must be confused Steve. I received a total of 45.00. Five dollars short of what I was originally asking you for from the very beginning of all this nonsense.

I really find it funny that 8 months later you still find the need to defend yourself. I am glad that I stuck my ground and a lot of other people started to see through you and your shady Business practices. I want to say thank you to who ever came to my defense and stuck up for me. As I mentioned time and time again, I would be more than happy to show you the court papers, proof of texts, the letters written to show you that this is a shady place to do business with. Any questions or comments please email me at wwolf3@rochester.rr.com.

Oh yeah! We are on to bigger and better things. North East Elite for life Baby! You guys at NEE are a blessing to all who want to have a good experience with cheerleading!!!!

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#5 Consumer Comment

Wendy is Completely right, The owner has stated a bunch of lies

AUTHOR: Alethia Elpis - (U.S.A.)

POSTED: Saturday, July 11, 2009

Right from the beginning the owner is lying. Monthly statements do not include the amount of your fundraising balance every month. They appeared at the end when we received our Myrtle Beach bills only. Many parents still have their monthly statements and can prove this. Also we were never permitted to use our fundraising to cover the cost of travel expenses. We were required to provide our own way to every competition and in no way did they ever relinquish any funds to cover gas or the cost of hotel rooms. The only time our fundraising was used to cover a hotel expense was for Myrtle Beach and that was simply because the Dynamic Silver Bullets increased the rate of the hotel rooms and overcharged every family that attended the event and used the extra money to line their pockets (infact the Turrie's were adamant that no one contact the hotel for any reason, as they were collecting the money and paying for the rooms-it was later revealed they had overcharged the families hundreds of dollars for each room!). Wendy Smith's daughter did not participate in the program until November 18 she participated in a competition on November 8 and that was the last time she was involved in any way with the organization. The Turrie's keep trying to make it seem like Wendy tried to take advantage of the program and she did not, rather than leave her daughters team on short notice with a competition in less than a week she had her daughter wait until after the competition for the best interest of the whole team. This is simply their futile attempt to discredit Mrs. Smith. The monthly billing statements were never distributed before the first of any month this again is a lie. The organization did not even have a Board of Directors- Steve Turrie makes all the decisions and it was not until the end of last season they even began discussing the idea of a Board - which was later created and handpicked by Steve rather than allowing the members of the organization to have a vote in who was appointed. The members of the Board are all people who he spends time with regularly outside of the organization and has personal relationships with. Not a very ethical practice as far as B.O.D.s go. The purpose of the board is supposed to be corporate governance- but there is no real governance when all the crooks are in cohoots- so to speak. The reason Mrs. Smith was not satisfied with the Turrie's decision is that it was wrong. They owed her for the lollies- I was in the gym when they took another childs dirty worn lollies off her body and were going to give those to Wendy rather than allow her to have a new pair (thank heaven Steve just decided to give her nothing instead). They also owed her private lessons for tumbling because Michelle kept cancelling and rescheduling the appointments. I was also there when the Turrie's said Wendy would not get her money back for the private lessons as they were still written on Michelle's calendar and Wendy had no way of proving that Michelle cancelled. What an honest way to do business. Towards the end of last season, it became apparent that the cheerleaders were being overcharged for competition fees, the Turrie's explained this by saying that all cheerleaders had to pay for coaches fees, contribute to the cost of the coaches hotel expenses (after all they volunteer- is what we were told) and pay cross over fees, whether or not the child was a crossover! This organization found more than one way to rip off the Families that entrusted them. This explains why so many families are no longer there. Wendy Smith was the only one willing to take it all the way when she walked out of that organization and she should be applauded for doing so! It is my recomendation to put your children in a different youth organization or at least make sure you thouroughly research this one so you can have your eyes open before you sign anything. They created a new contract that ropes you in for a full year. As a consumer, I expect a business owner to have a certain level of professionalism and intelligence, both of which are lacking in this organization and it is very evidently displayed in their rebuttal.

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#4 Consumer Comment

Wendy is Completely right, The owner has stated a bunch of lies

AUTHOR: Alethia Elpis - (U.S.A.)

POSTED: Saturday, July 11, 2009

Right from the beginning the owner is lying. Monthly statements do not include the amount of your fundraising balance every month. They appeared at the end when we received our Myrtle Beach bills only. Many parents still have their monthly statements and can prove this. Also we were never permitted to use our fundraising to cover the cost of travel expenses. We were required to provide our own way to every competition and in no way did they ever relinquish any funds to cover gas or the cost of hotel rooms. The only time our fundraising was used to cover a hotel expense was for Myrtle Beach and that was simply because the Dynamic Silver Bullets increased the rate of the hotel rooms and overcharged every family that attended the event and used the extra money to line their pockets (infact the Turrie's were adamant that no one contact the hotel for any reason, as they were collecting the money and paying for the rooms-it was later revealed they had overcharged the families hundreds of dollars for each room!). Wendy Smith's daughter did not participate in the program until November 18 she participated in a competition on November 8 and that was the last time she was involved in any way with the organization. The Turrie's keep trying to make it seem like Wendy tried to take advantage of the program and she did not, rather than leave her daughters team on short notice with a competition in less than a week she had her daughter wait until after the competition for the best interest of the whole team. This is simply their futile attempt to discredit Mrs. Smith. The monthly billing statements were never distributed before the first of any month this again is a lie. The organization did not even have a Board of Directors- Steve Turrie makes all the decisions and it was not until the end of last season they even began discussing the idea of a Board - which was later created and handpicked by Steve rather than allowing the members of the organization to have a vote in who was appointed. The members of the Board are all people who he spends time with regularly outside of the organization and has personal relationships with. Not a very ethical practice as far as B.O.D.s go. The purpose of the board is supposed to be corporate governance- but there is no real governance when all the crooks are in cohoots- so to speak. The reason Mrs. Smith was not satisfied with the Turrie's decision is that it was wrong. They owed her for the lollies- I was in the gym when they took another childs dirty worn lollies off her body and were going to give those to Wendy rather than allow her to have a new pair (thank heaven Steve just decided to give her nothing instead). They also owed her private lessons for tumbling because Michelle kept cancelling and rescheduling the appointments. I was also there when the Turrie's said Wendy would not get her money back for the private lessons as they were still written on Michelle's calendar and Wendy had no way of proving that Michelle cancelled. What an honest way to do business. Towards the end of last season, it became apparent that the cheerleaders were being overcharged for competition fees, the Turrie's explained this by saying that all cheerleaders had to pay for coaches fees, contribute to the cost of the coaches hotel expenses (after all they volunteer- is what we were told) and pay cross over fees, whether or not the child was a crossover! This organization found more than one way to rip off the Families that entrusted them. This explains why so many families are no longer there. Wendy Smith was the only one willing to take it all the way when she walked out of that organization and she should be applauded for doing so! It is my recomendation to put your children in a different youth organization or at least make sure you thouroughly research this one so you can have your eyes open before you sign anything. They created a new contract that ropes you in for a full year. As a consumer, I expect a business owner to have a certain level of professionalism and intelligence, both of which are lacking in this organization and it is very evidently displayed in their rebuttal.

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#3 Consumer Comment

Wendy is Completely right, The owner has stated a bunch of lies

AUTHOR: Alethia Elpis - (U.S.A.)

POSTED: Saturday, July 11, 2009

Right from the beginning the owner is lying. Monthly statements do not include the amount of your fundraising balance every month. They appeared at the end when we received our Myrtle Beach bills only. Many parents still have their monthly statements and can prove this. Also we were never permitted to use our fundraising to cover the cost of travel expenses. We were required to provide our own way to every competition and in no way did they ever relinquish any funds to cover gas or the cost of hotel rooms. The only time our fundraising was used to cover a hotel expense was for Myrtle Beach and that was simply because the Dynamic Silver Bullets increased the rate of the hotel rooms and overcharged every family that attended the event and used the extra money to line their pockets (infact the Turrie's were adamant that no one contact the hotel for any reason, as they were collecting the money and paying for the rooms-it was later revealed they had overcharged the families hundreds of dollars for each room!). Wendy Smith's daughter did not participate in the program until November 18 she participated in a competition on November 8 and that was the last time she was involved in any way with the organization. The Turrie's keep trying to make it seem like Wendy tried to take advantage of the program and she did not, rather than leave her daughters team on short notice with a competition in less than a week she had her daughter wait until after the competition for the best interest of the whole team. This is simply their futile attempt to discredit Mrs. Smith. The monthly billing statements were never distributed before the first of any month this again is a lie. The organization did not even have a Board of Directors- Steve Turrie makes all the decisions and it was not until the end of last season they even began discussing the idea of a Board - which was later created and handpicked by Steve rather than allowing the members of the organization to have a vote in who was appointed. The members of the Board are all people who he spends time with regularly outside of the organization and has personal relationships with. Not a very ethical practice as far as B.O.D.s go. The purpose of the board is supposed to be corporate governance- but there is no real governance when all the crooks are in cohoots- so to speak. The reason Mrs. Smith was not satisfied with the Turrie's decision is that it was wrong. They owed her for the lollies- I was in the gym when they took another childs dirty worn lollies off her body and were going to give those to Wendy rather than allow her to have a new pair (thank heaven Steve just decided to give her nothing instead). They also owed her private lessons for tumbling because Michelle kept cancelling and rescheduling the appointments. I was also there when the Turrie's said Wendy would not get her money back for the private lessons as they were still written on Michelle's calendar and Wendy had no way of proving that Michelle cancelled. What an honest way to do business. Towards the end of last season, it became apparent that the cheerleaders were being overcharged for competition fees, the Turrie's explained this by saying that all cheerleaders had to pay for coaches fees, contribute to the cost of the coaches hotel expenses (after all they volunteer- is what we were told) and pay cross over fees, whether or not the child was a crossover! This organization found more than one way to rip off the Families that entrusted them. This explains why so many families are no longer there. Wendy Smith was the only one willing to take it all the way when she walked out of that organization and she should be applauded for doing so! It is my recomendation to put your children in a different youth organization or at least make sure you thouroughly research this one so you can have your eyes open before you sign anything. They created a new contract that ropes you in for a full year. As a consumer, I expect a business owner to have a certain level of professionalism and intelligence, both of which are lacking in this organization and it is very evidently displayed in their rebuttal.

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#2 Consumer Comment

Wendy is Completely right, The owner has stated a bunch of lies

AUTHOR: Alethia Elpis - (U.S.A.)

POSTED: Saturday, July 11, 2009

Right from the beginning the owner is lying. Monthly statements do not include the amount of your fundraising balance every month. They appeared at the end when we received our Myrtle Beach bills only. Many parents still have their monthly statements and can prove this. Also we were never permitted to use our fundraising to cover the cost of travel expenses. We were required to provide our own way to every competition and in no way did they ever relinquish any funds to cover gas or the cost of hotel rooms. The only time our fundraising was used to cover a hotel expense was for Myrtle Beach and that was simply because the Dynamic Silver Bullets increased the rate of the hotel rooms and overcharged every family that attended the event and used the extra money to line their pockets (infact the Turrie's were adamant that no one contact the hotel for any reason, as they were collecting the money and paying for the rooms-it was later revealed they had overcharged the families hundreds of dollars for each room!). Wendy Smith's daughter did not participate in the program until November 18 she participated in a competition on November 8 and that was the last time she was involved in any way with the organization. The Turrie's keep trying to make it seem like Wendy tried to take advantage of the program and she did not, rather than leave her daughters team on short notice with a competition in less than a week she had her daughter wait until after the competition for the best interest of the whole team. This is simply their futile attempt to discredit Mrs. Smith. The monthly billing statements were never distributed before the first of any month this again is a lie. The organization did not even have a Board of Directors- Steve Turrie makes all the decisions and it was not until the end of last season they even began discussing the idea of a Board - which was later created and handpicked by Steve rather than allowing the members of the organization to have a vote in who was appointed. The members of the Board are all people who he spends time with regularly outside of the organization and has personal relationships with. Not a very ethical practice as far as B.O.D.s go. The purpose of the board is supposed to be corporate governance- but there is no real governance when all the crooks are in cohoots- so to speak. The reason Mrs. Smith was not satisfied with the Turrie's decision is that it was wrong. They owed her for the lollies- I was in the gym when they took another childs dirty worn lollies off her body and were going to give those to Wendy rather than allow her to have a new pair (thank heaven Steve just decided to give her nothing instead). They also owed her private lessons for tumbling because Michelle kept cancelling and rescheduling the appointments. I was also there when the Turrie's said Wendy would not get her money back for the private lessons as they were still written on Michelle's calendar and Wendy had no way of proving that Michelle cancelled. What an honest way to do business. Towards the end of last season, it became apparent that the cheerleaders were being overcharged for competition fees, the Turrie's explained this by saying that all cheerleaders had to pay for coaches fees, contribute to the cost of the coaches hotel expenses (after all they volunteer- is what we were told) and pay cross over fees, whether or not the child was a crossover! This organization found more than one way to rip off the Families that entrusted them. This explains why so many families are no longer there. Wendy Smith was the only one willing to take it all the way when she walked out of that organization and she should be applauded for doing so! It is my recomendation to put your children in a different youth organization or at least make sure you thouroughly research this one so you can have your eyes open before you sign anything. They created a new contract that ropes you in for a full year. As a consumer, I expect a business owner to have a certain level of professionalism and intelligence, both of which are lacking in this organization and it is very evidently displayed in their rebuttal.

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#1 REBUTTAL Owner of company

Re Wendy Smith Complaint

AUTHOR: Dynamic Silver Bullets - (U.S.A.)

POSTED: Wednesday, July 01, 2009

The organization distributes statements to all members on a monthly basis. The statements include payment due for items and services such as monthly gym fees, merchandise purchased, competition fees and other services rendered. They also include a balance of all money in the members personal fundraising account. (Money that member has raised to cover travel expenses, through thier participation in the program).

Any payment due for any services is due by the tenth day of the proceeding month. Giving the members approx. two weeks to make payment. Our gym fees are not pro rated. Once a member partakes in an event, including practice, the fee for that month is due.

In the case of Wendy Smith, she received her Nov. statement on Oct 21. Her daughter participated in all events including practice and a competition through Nov 18. At which time she announced her daughter would be leaving. Through a txt message.

It was the position of the organization's board of directors, (the Dynamic Silver Bullets are a 501c3 non-profit organization), that Ms. Smith remained responsable for the Nov. gym fee in accordance with the situation.

The B.O.D. took into consideration that Ms. Smith was still owed a uniform part she had pre-paid for that had not been received from the vendor as of her daughter's leaving. (Value $25). With that consideration, it was the determination of the board tha Ms. Smith was leaving owing a net balance of $50 of which the organization would not persue. (Monthly gym fees are $75 per month).

With regard to Ms. Smith's daughter's fundraising account, the organization is very clear in it's hand book, that per the IRS, fundraising money left when a member leaves cannot be taken by that member or transfered to another member. It becomes funds of the booster club and is used to the benifet of all remaining members.

Ms. Smith was unsatisfied with these determinations and choose to file a small claims suite in the amount of $168. Upon her being questioned by the judge at the hearing, Ms. Smith was unable to provide a resonable explaination for how she arrived at the dollar amount she was asking.

Upon conclusion of the hearing, it was the courts finding that, A). The organization's financial aggreement contract was not spicific eough to allow for our position that gym fees are not pro-rated, and thus the orgaization could not charge the entire monthly fee. And B). That Ms. Smith was entitled to the value of the uniform part she did not receive. Thus the court ruled that Ms. Smith was entitled to the $25 for the uniform part and the organization was not entitled to the pro-rated gym fee.

The organization refunded the $25 to Ms. Smith within the time frame set by the court. And has re-written the financial aggreement contract in order to avoid a future situation such as this.

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