Dyson Inc. DON'T BUY THIS VACUUM!! RIP-OFF!! Internet

11/30/2009

Also note, that this Dyson WAS NOT PURCHASED AT BEST BUY... This was indicated at the time of registration of our Dyson. This is a lame excuse from Dyson not to cover a KNOWN DEFECT in their product!

11/21/2009

The problem is with the canister not functioning properly according to the service shop that Dyson had us take our vacuum to. The suction from the canister should not make the hose collapse. The new hose did the exact same thing as the original hose. The canister has already been replaced as it wasn't functioning properly and had been recalled by the Dyson Company, according to their authorized repair shop. The repair shop, Quality Sew and Vac, in New Philadelphia, Ohio, had our vacuum for over a month and said that they did everything they could to get it to function properly to no avail. We bought this vacuum because we have heard that Dyson stands behind their products. We don't believe it is too much to ask for them to either refund our money or exchange our vacuum for a model that works.

 11/20/2009

(The consumer indicated he/she DID NOT accept the response from the business.) The problem is with the canister not functioning properly according to the service shop that Dyson had us take our vacuum to. The suction from the canister should not make the hose collapse. The new hose did the exact same thing as the original hose. The canister has already been replaced as it wasn't functioning properly and had been recalled by the Dyson Company, according to their authorized repair shop. The repair shop, Quality Sew and Vac, in New Philadelphia, Ohio, had our vacuum for over a month and said that they did everything they could to get it to function properly to no avail. We bought this vacuum because we have heard that Dyson stands behind their products. We don't believe it is too much to ask for them to either refund our money or exchange our vacuum for a model that works.

11/20/2009   Dyson's Response

Machine was purchased from Best Buy on 3/24/08; we do not refund machines not purchased directly from Dyson. We do offer a 5 year warranty that covers manufacturer defects. The problem the customer was having with the hose did not demand exchanging the machine but could be fixed. On 9/17 an order was placed for a hose under his warranty; hose was delivered 9/21/09.

11/20/2009

No Response from Business re: Consumer Rebuttal 11/09/2009 Send Consumer Rebuttal-Promised Resolution Not Rec 11/09/2009 Inform Consumer - Reopened Resolved Complaint 11/09/2009 Received Consumer Rebuttal 

We are asking that the Better Business Bureau reopen our case as it has not been resolved. The Dyson Company has given us the run around from the beginning of this complaint. They gave us a telephone number to call to have our vacuum cleaner repaired, and it was a wrong number. We are asking that the company let us return our Dyson D-17 vacuum to them and refund our purchase price. Because of all the issues with this vacuum, we have replaced it. This vacuum has never worked properly, even after it was serviced by one of their dealers. The main canister and hose have been replaced and it still does not work. We feel that we have been patient up until this point but we are tired of dealing with this company. We do not feel as though this company has taken our complaint seriously. Even the responses from the company did not seem professional or well thought out. They had typographical errors or misspellings, and gave the wrong phone number. We are asking the company to stand behind their customer satisfaction guarantee, as these problems were reported to the company even before our one year warranty was up.

11/09/2009 ReOpen the Complaint 11/03/2009 Case Closed AJR 11/03/2009 Inform Business - Case Closed AJR 11/03/2009 Inform Consumer - Case Closed AJR

11/03/2009 Bureau judged complaint resolved 11/02/2009 No Response from Business re: Consumer Rebuttal 10/22/2009 Send Consumer Rebuttal-Promised Resolution Not Rec 10/22/2009 Inform Consumer - Reopened Resolved Complaint 10/22/2009 Received Consumer Rebuttal

The number that Dyson gave in their response is a conference calling line. This issue has not been resolved as we have not received a proper number to call to arrange to have our vacuum repaired.

10/22/2009 ReOpen the Complaint 10/19/2009 Case closed - Assumed RESOLVED 10/19/2009 Inform Business - Case Closed ASSUMED RESOLVED 10/08/2009 Send Business' Response to Rebuttal CLT.cf.rtf

10/08/2009 Received Business' Response to Rebuttal

We at Dyson ould like to have MR. Buzzeo, send his unit int o our repair facility in Buffalo, NY so that our engineers can inspect his vacuum. If it can be repaired it will be repaired and sent back to hime in perfect working order, if it cannot be repaired and the cause is due to normal wear and tear or a manufacturer's defect the machine can be replaced. We ask that Mr. Buzzeo call Dyson's Helpline at 1-866-639-9766 his account has been noted and any Representative he speaks to will be able to set up his inspection.

09/29/2009

According to the terms of acceptance on the afore mentioned case, I am writing to humbly request the BBB to reopen this case against Dyson, Inc. Please see the case in question COMPLAINT ACTIVITY REPORT Case # 94255606. I have included a copy for your convenience. I Robert Buzzeo have received the replacement hose for the Dyson D17 vacuum and the new hose collapses exactly like the original did on the first and any subsequent attempts to run the vacuum. This vacuum is not usable in this condition at all and has not been for many many months now. I have had to go out and replace this vacuum since Dyson will not stand behind their $500+ paper weight. I am asking that Dyson, Inc provide a full refund of the purchase price in lieu of a potential lawsuit. I am sure we are not the only customers that Dyson is attempting to take advantage of. Upon receipt of the full refund I will gladly return the faulty product at Dyson's expense. Thank You,

09/29/2009 ReOpen the Complaint 09/21/2009 Case Closed RESOLVED 09/21/2009 Inform Business - Case Closed RESOLVED 09/18/2009 Consumer Satisfied- with Letter

(The consumer indicated he/she ACCEPTED the response from the business.) This sub standard quality and even worse customer service is not acceptable on a $500+ Vacuum that is nearly brand new. SHAME ON YOU Dyson! However, providing that Dyson, Inc replaces the defective hose the way they should have when I originally requested and the replacement hose works without defect. I am willing to accept this settlement. However if the new hose collapses as the existing factory one does, I will be requesting the BBB to re-open this case.

09/17/2009 Forward Business Response to Consumer CLT.cf.rtf 09/17/2009 Receive Business Response

This customers entire vacuum does not need to be replaced due to a collapsing hose, we will be sending this custoemr a new hose free of charge which should solve there issue.

09/17/2009 Inform Business of Complaint 09/17/2009 Send Acknowledgement to Consumer 09/17/2009 Complaint Validated by BBB Operator 09/03/2009 Complaint Received by BBB