Report: #1109805

Complaint Review: E. Charisse Dunn, D.P.M.

  • Submitted: Wed, December 25, 2013
  • Updated: Wed, December 25, 2013
  • Reported By: Long Time SFL Resident — Palm Beach Gardens Florida
  • E. Charisse Dunn, D.P.M.
    5610 PGA Blvd, Suite 212
    Palm Beach Gardens, Florida
    USA
  • Phone: 561-776-7047
  • Web:
  • Category: Doctors

E. Charisse Dunn, D.P.M. PGA Foot & Ankle, P.A. The Check Still Isn't in the Mail --- Even after BBB and Attorney Involvement Palm Beach Gardens Florida

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Besides filing my report on this website, I also filed a complaint with the local Better Business Bureau. Then something interesting happened. On 12/17/2013 I received a voicemail message on my cell phone at 5:13 pm from attorney Wilbert Vancol of the firm McEwan Martinez & Dukes, P.A. in Orlando, Florida.  Mr. Vancol said he was calling on behalf of Dr. Dunn regarding our billing dispute, the complaint placed with the BBB and the postings on consumer websites.

Ironically, I had just been to another podiatrist for a second opinion that same morning, whose opinion was the exact opposite of Dr. Dunn's on 11/4/2013. The original procedure she performed was on 10/21/2013. The second doctor told me my options: remove the nail and start fresh, or use a topical antifungal, or laser treatment. There was no infection, no pain, and my nail was re-adhering to the bed and skin under the nail. I chose the topical antifungal. The visit and meds cost $77, not $400.

On 12/18/2013 I returned Mr. Vancol's call. He  had given me three phone numbers but recommended using his cell phone number. He claimed Ms. Dunn's accounting firm determined I was due a refund of $148, and could I remove the postings on the websites? I told him I could not, but could update them to to say we reached an agreement. I gave Mr. Vancol my email address and told him to send the agreement for my review, changes and signature.

On 12/20/2013 I received an email from the BBB, saying Dr. Dunn had responded. I read the 5- paragraph response, which included the statements: "As a final point, Ms. C is entitled to a refund from my office..." "Ms. C ...appears to be confused..." "Ms. C's refund is forthcoming..." Response was dated 12/19/2013.

As of 12/21/2013 I had received neither the settlement agreement from Mr. Vancol, nor the refund check from Dr. Dunn. So, I called Mr. Vancol on his cell phone, who responded that he was "confused". I left a voicemail message on the law firm's general voicemail, and also emailed the firm's administrator and two senior partners. I recounted the story, and noted that it was also interesting that Mr. Vancol's involvement was not mentioned in the BBB response. I asked for clarification from the firm, but have only received email read receipts from those three individuals. Needless to say, I replied to the BBB that Dr. Dunn's response, if indeed she was the author was not acceptable. I do not understand why Dr. Dunn could not simply communicate directly with me, and then also reneged on the refund.

Good news: the toenail is continuing to heal.

 

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This report was posted on Ripoff Report on 12/25/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/e-charisse-dunn-dpm/palm-beach-gardens-florida-33418/e-charisse-dunn-dpm-pga-foot-ankle-pa-the-check-still-isnt-in-the-mail-eve-1109805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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