• Report: #716408
Complaint Review:

E Music

  • Submitted: Mon, April 11, 2011
  • Updated: Mon, April 11, 2011

  • Reported By: Jeff Lomont — Rockwall Texas United States of America
E Music
Unknown New York, New York United States of America

E Music Didn't cancel the account and kept billing my credit card. New York, New York

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I signed up for a trial membership on Emusic.com.  I cancelled the account on their website and they continued to bill my credit card.

After contacting the company, Emusic indicated that they had no record of my cancellation and asked me for a receipt.  When cancelling the service on their website they offer no confirmation number or cancellation number.  The website says it is cancelled and will be valid through a certain date.

I'm currently disputing the charges with my credit card company.

I'm certain that you won't have this type of non focused customer service with Ixxxxs. (((REDACTED)))

Jeff, Rockwall Texas.
 . sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/11/2011 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/e-music/new-york-new-york-/e-music-didnt-cancel-the-account-and-kept-billing-my-credit-card-new-york-new-york-716408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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