• Report: #1080160
Complaint Review:

e2e Communications, Inc.

  • Submitted: Thu, August 29, 2013
  • Updated: Sun, September 01, 2013

  • Reported By: JamesP — Orlando Florida
e2e Communications, Inc.
402 10th St Maysville Maysville, North Carolina USA

e2e Communications, Inc. e2ecomm Rude and Crappy Service - Avoid Avoid Avoid! Maysville North Carolina

*REBUTTAL Owner of company: False Reporting by Fake Customer

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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Contracted this company as a 3rd party contractor and do I ever regreat it. Their tech went out and ran cat5 cable even though the work order stated cat6. The project manager was rude and refussed to correct the cabling. There were 52 drops in total. We had to hire another company to go out and correct the errors from e2e communications. I cant believe this company is still in business. What a joke! Beware of this company, do your reserch.


This report was posted on Ripoff Report on 08/29/2013 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/e2e-communications-inc/maysville-north-carolina-28555/e2e-communications-inc-e2ecomm-rude-and-crappy-service-avoid-avoid-avoid-maysville-1080160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

False Reporting by Fake Customer

AUTHOR: e2eComm - (USA)

We were just made aware of this report.  First, I have to say that we are a family-owned small business and we pride ourselves on serving our customers to the best of our abilities and providing top-notch customer service.  We have never had a legitimate complaint of this nature from any of our customers in all our years in business and if we had, we would have addressed it immediately.  Our mission has always been to ensure our customer is completely satisifed and we have successfully done so for the past 12 years.  Our website has ACTUAL customer reviews.  We invite anyone to read those reviews before passing judgment on our company.

 The job mentioned in this complaint never occurred.  We had no customer job in 2013 or any other time that had the criteria mentioned in this complaint.  We never had ANY job in our company's history that involved an error in the type of cabling run and if we had, we would have immediately redone the job at no cost to our customer.  And, we have never had another vendor come in behind us to correct our work.  In fact, quite the opposite.  We have been hired by numerous companies to correct the work of others.  We can provide a list of dozens of companies that highly recommend us, upon request. We have searched the internet for the individual who initiated this complaint and done a thorough investigation into this person or persons and found that they are known to submit these types of complaints/allegations against small businesses in a scam to get them to subscribe to 'reputation remediation services'. If there is any proof of this allegation against our company, we welcome the evidence of such.  Please feel free to contact us to discuss and provide us with the evidence and we will gladly make it right.  However, I can assure you, this is a scam and a false accusation.

This is precisely why, when we encounter good service from other small businesses, we take the time to go online and give them positive feedback.  Small businesses can be substantially damaged by these type of people.  It's a shame that good customer service and quality work are no longer enough to succeed.  A false accusation made by an anonymous source on the internet or anywhere, for that matter, can destroy a family-owned business.

Just a side note:  We have many national customers that will only use our services for their voice and data cabling and business phone system work BECAUSE of our quality of work and expertise.  We are a preferred vendor for virtually every one of our customers.  The only negative reports we have ever had are the 2 on this website and both are fabricated. We invite our future customers to give us a try.  I assure you, you won't be disappointed in our service.

 

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