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Report: #320774

Complaint Review: Eagle Tech Computers - City Of Industry California

  • Submitted:
  • Updated:
  • Reported By: Crete Illinois
  • Author Confirmed What's this?
  • Why?
  • Eagle Tech Computers 18539 E Gale Ave City Of Industry, California U.S.A.

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In a nut shell, they denied my rebate claiming I did not mail in the invoice for the product. They claim that I mailed in the sales receipt instead. I know what I mailed in and I have copies of everything. They responded to my email and said it was declined for that reason and then cut off communication. I emailed several times and they did not respond until I filed a report with the BBB.

They then sent me what a sample invoice looks like in case I did not know. So I replied and sent them my invoice. They responded and said that they have a resubmission policy of 14 days from the date of purchase. Which is obsurd since i know that they did not deny it within those first 14 days of me mailing it.

I never received any corrensponce saying it was denied and they resfuse to discuss the matter further. They offer rebates on many sites, I purchased on newegg. But they all have a site they sell computer parts on, eaglebit.com. I would avoid their site and products. A simple google search will reveal that they do this to many many people.

Mike
Crete, Illinois
U.S.A.

This report was posted on Ripoff Report on 03/24/2008 11:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eagle-tech-computers/city-of-industry-california/eagle-tech-computers-rebates-denied-city-of-industry-california-320774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Eagle Tech Computers, Inc Rebates Denied! City Of Industry, CA 91748 California

AUTHOR: Mike - (U.S.A.)

POSTED: Monday, March 24, 2008

In a nut shell, they denied my rebate claiming I did not mail in the invoice for the product. They claim that I mailed in the sales receipt instead. I know what I mailed in and I have copies of everything. They responded to my email and said it was declined for that reason and then cut off communication. I emailed several times and they did not respond until I filed a report with the BBB.

They then sent me what a sample invoice looks like in case I did not know. So I replied and sent them my invoice. They responded and said that they have a resubmission policy of 14 days from the date of purchase. Which is absurd since i know that they did not deny it within those first 14 days of me mailing it.

I never received any correspondence saying it was denied and they refuse to discuss the matter further. They offer rebates on many sites, I purchased on newegg. But they all have a site they sell computer parts on, eaglebit.com. I would avoid their site and products. A simple google search will reveal that they do this to many many people.

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