We had minor repairs to the truck and upon picking up the vehicle a stain was left on the drivers seat. We had requested to have the problem taken care of right then and there. Mike Adams spayed a solution on the seat that was supposed to remove the stain, and if it did not come out, to bring the vehicle back in at our convenience.
We returned at a later date to have the vehicle cleaned and also to complete a re-call item that was sent to Explorer owners. Not to our surprise, Mike Adams and his Manager said not to order the replacement of the seat. We tried to follow up with a Customer Service Manager by the name of Mike Reeves to try and resolve this issue. But again our request to have the stain removed has fallen on deaf ears.
The only reason that we bought the truck from Earnhardt Ford in Chandler, AZ, was because the Quality Assurance group offered a great deal to reconcile the misbehavior represented by their dealership in Tempe, AZ.
Food for thought, never give your license to a sales rep when they tell you that it is a routine check to see if you qualify for the discounted APR. It is a hostage ploy that Earnhardt has implemented to "bully" its customers and prevents them from walking out.
I will be following up with Earnhardt Ford with all my empowerments as a consumer with letter to the Attorney General, Better Business Bureau, and any legal actions necessary. I will expose Earnhardt and its deceitful practices. Maybe if "TeX" Earnhardt stopped ridding his "NO BULL" theories and listened to what is going on in his business we would not have to resort to such tactics.
READ THIS OTHER HOSTAGE PLOY RIP-OFF REPORT ON MR. NO BULL EARNHARDT ...Click on the title below. Earnhardt Ford would not return car keys after appraisal- when they finally did, customer could not exit at own free will, gates locked *badbusinessbureau.com investigates