• Report: #1014378
Complaint Review:


  • Submitted: Thu, February 14, 2013
  • Updated: Thu, February 14, 2013

  • Reported By: swn — New York United States of America
1375 Peachtree Street Atlanta, Georgia United States of America

EarthLink the worst telecommunications company in the US! Atlanta, Georgia

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This company is the most unprofessional and uncaring company I have ever dealt with.
In December 2012 their system charged my credit card twice for the same bill.  When I called them about it they refused to do anything since "your next bill will be coming out in a few weeks"!
So I called my credit card company and disputed the double billing.  They gave me a temporary credit but recharged back to the card at the end of January 2012. 
Earthlink terminated my service without prior notification this morrning at 5:20 am and sent me two emails at that time that I had requested closing the account (not true).  So they terminate the service without any explanation or advanced notice!  My brother lives with me and is disabled has a pacemake/defibulator implant that is monitored by Medtronics and his Cardiologist 24/7 that is no longer possible since they terminated the service.  They forced me to make a payment of the disputed amount and then told me that it would be up to 48 hours before I would have phone service again.
What a company - and their rude outsourced brain dead support is terrible.

Do not do business with this company unless you want headaches!

This report was posted on Ripoff Report on 02/14/2013 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/earthlink/atlanta-georgia-30309/earthlink-the-worst-telecommunications-company-in-the-us-atlanta-georgia-1014378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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