• Report: #1014864
Complaint Review:


  • Submitted: Fri, February 15, 2013
  • Updated: Fri, February 15, 2013

  • Reported By: mark — st petersburg Florida United States of America
1375 Peachtree St Atlanta, Georgia United States of America

Earthlink When you have a problem and call their 1-800- number you are talking to a person in India. That person does not understand your question and seems to lack the understanding of the problem. So the answ Atlanta, Georgia

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 I ordered Dish service and was inquiring about internet service and was told about Earthlink Services. I decided to order to order the service and was expecting a call from Earthlink about setting up the equipment. The equipment arrived and I called support about help in setting up equipment. I ended up with a person in India. There was a language barrier about this situation. I realized that not only was this a bad move in ordering this service from Earthlink but the help was subpar. I decided to cancel the service on the spot because I believed that if this is the help you receive for support I am in alot of trouble.

He even had a hard time understanding that I wanted to cancel this service which only started days before. He asked a few times about ending the service at the end of the cycle and i kept saying I wanted to end the service today,now. I mentioned I would like a refund on the monthly service minus a few days. Now keep in mind I hadn't even set the equipment it was still in the box.His reply to a refund was i was not going to get one. So i argued about that. So then I asked about sending the equipment back.

Where do I send the equipment was my next question and his reply was they would send a address label to me. Great news. Then I asked about getting a refund on the shipping of equipment to me. Which by the way was never mentioned about when talking to Dish. So i mentioned it to the customer service rep. Again I was told no refund. Again a few choice words were said and I even asked if he knew what they meant. Yes he replied. He acted like  he hears this all the time. This call lasted at least a hour or so and with very few results. Overall the main part was the language barrier and lack of understanding.      

This report was posted on Ripoff Report on 02/15/2013 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/earthlink/atlanta-georgia-30309/earthlink-when-you-have-a-problem-and-call-their-1-800-number-you-are-talking-to-a-perso-1014864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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