Complaint Review: Earthlink - San Diego California
- Earthlink earthlink.net San Diego, California U.S.A.
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- Category: Telephone Companies
Earthlink unacceptable phone service & fraudulant billing Ripoff San Diego California
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After getting a brochure in the mail advertising phone and DSL service from Earthlink, I called and ordered service. Earthlink was unable to connect the phone & DSL service after 2 hours on the telephone with their Customer Service. There solution was for me to order cable service. I complied. Once phone service and cable service was ordered, cable was activated, but the phone service (TrueVoice) would not connect with dial tone. After 3 hours with Customer Service, a dial tone was connected. Then one day they cut off my phone service and issued me a "temporary number" and disconnected both numbers and I could not receive any calls from either my original telephone number or the "temp number". After four days of fighting with Customer Service approximately 3 hours of telephone and on-line chat, they still could not give me phone service, so I cancelled the service. I asked for a full refund, they would not refund me the $50 activation fee and shipping and handling. They are thiefs. This is fraud and they stole money by promising something they could not deliver.
Susan
San Diego, California
U.S.A.
This report was posted on Ripoff Report on 11/08/2006 12:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earthlink/san-diego-california-92109/earthlink-unacceptable-phone-service-fraudulant-billing-ripoff-san-diego-california-219623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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