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Report: #1121919

Complaint Review: Eastern Lettering - Raleigh North Carolina

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  • Reported By: Chad — Decatur Indiana
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  • Eastern Lettering PO BOX 97714 Raleigh, NC 27615 USA Raleigh, North Carolina USA

Eastern Lettering Did not fill order place 11/2013. Did not answer multitude of questions. No response for months. As of 02/2014 is trying to fill order of what I am not sure of. Raleigh North Carolina

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I placed an order in mid November for a name plate, jersey numbers to match and fit on a Notre Dame Jersey for a gift to be given for Christams. I followed all directions and completed the transaction with a CC payment. I had additional questions and statements that were placed in the designated comment area to be answered BEFORE the order would be processed. I waited for a response. None came for several weeks where it stated they needed more money for a larger name. No where did it state that long names will have a larger charge. I even requested additional numbers so I could pay for the order...no arrangements made available.

I contacted them via phone and left a message. No return call or email. I called again and reached a man and he wanted my CC info to process the order...I told him no and to bill me as I do not give that CC info out over the phone. I would pay via PayPal or billing me. No options were given. No call back or email. 2 weeks went by again and I called back only to have no VM available. I sent several emails again with no response. I finally got an answer and I was put on hold, then disconnected. I called right back and the line was not answered again for 3 hours.

Christmas came and went. No response or reasoning. No efforts to resolve matter. I infomred them that I had found this website (your case was nearly identicle to mine) and several other unhappy customers and I was contacting local business officials for the poor business practices. No repsonse was made or contact. I told them that I no longer wanted the products to cancel my order. Again, no response.

Recently, I recieved an email that the order was being processed and they needed more money for the order of the name plate. I emailed back to NOT send it and I cancelled the order. Also that I was in contact with an attorney of North Carolina. I was told I couldnt cancel it and all orderes were being processed. I tried calling them with no answer, and then I got through in which they hung up on me...they say because of a bad line. 

Several more emails came and went with them only continuing to tell me the product is coming and I would be happy with it. Again, I told them to keep it, I didnt want it. Only to have an email fired back stating it was too late and it was custom started and being sent. I called them today and spoke with a the SAME man I had talked with before. He told me if I didnt want it when I got it, to call and get a return PO to send it back...with a restocking fee. I told him that he never once processed my order correctly and I was taking it to the next level. He hung up on me and sent an email that I was yelling at him try being nicer next time.

 

This report was posted on Ripoff Report on 02/07/2014 09:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eastern-lettering/raleigh-north-carolina-27615/eastern-lettering-did-not-fill-order-place-112013-did-not-answer-multitude-of-questions-1121919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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