• Report: #617927
Complaint Review:


  • Submitted: Sat, June 26, 2010
  • Updated: Sat, June 26, 2010

  • Reported By: DON''''T SIGN PAPERWORK — Crosby Texas USA
113Eastex Freeway Houston, Texas United States of America

EASTEX COLLISION REPAIR Excessive storage fees, Tacked on charges, Uncooperative, Manipulative, Took apart my car Houston, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My car was towed to Eastex after being involved in an accident on Sunday night. On Monday afternoon I arrived at Eastex to pay towing services and prevent any further storage charge. 

The representative advised me that in order for Eastex to release my belongings, I needed to sign a "release".  Don't be fooled! Little did I know, the paperwork I signed basically gave Eastex power of attorney over my car! 

Once i got my things out, the representative told me that the storage charges would stop. I told the representative i would not commit to the repairs at Eastex because they weren't a State Farm approved service provider. I told him to call me once the adjuster came and, at that point, I would make a decision. 

The adjuster arrived on Thursday and unbeknown to Eastex disassembled my car because the paperwork i signed gave them the "authority" to do so. However, my car should have remained in tact until I selected a repair shop of my choice. 

Once the adjuster left, the rep called me to advise me that the damages were accessed at $8000, at which point Eastex wanted to begin repairs, although i told them i was not planning to use them. 

I called to tell Eastex that state farm would pick up my car and tow it to my selected shop. At that time they started tacking on extraneous fees that they said would not be charged. They started charging me for storage for all the days they said I wouldn't be charged. 

Later that day, the wrecker from state farm arrived at Eastex. Eastex then told me i had to sign a release form within the next 30 minutes or else i wouldn't be able to pick it up until Monday, even though they knew I lived on the other side of town. They said i would be charged storage fees over the weekend.

I attempted to speak to the manager, but he was not available. They were contacted by State Farm and continued to be uncooperative. State Farm picked up the weekend storage charges. 

Later that day, the manager contacted me and pleaded for my business, aka my $8000. I told him that he could do nothing to retain my business there. I explained to him how i had been wronged by his company and there was absolutely nothing he could do to get me to repair my car at their facility. They had been dishonest and misleading from the get go. I would be a fool to trust them to repair 8000 worth of damages to my car in a safe and effective way.  

Bottom line is these guys are a bunch of crooks!!!  

This report was posted on Ripoff Report on 06/26/2010 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eastex-collision-repair/houston-texas-77093/eastex-collision-repair-excessive-storage-fees-tacked-on-charges-uncooperative-manipul-617927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on EASTEX COLLISION REPAIR

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?