Report: #1123122

Complaint Review: EasyKits

  • Submitted: Wed, February 12, 2014
  • Updated: Thu, February 13, 2014
  • Reported By: Bob — Seagrave Ontario
  • EasyKits


EasyKits smartwebcontent A-Z System Charge my credit card without authorization from me Internet Internet

Show customers why they should trust your business over your competitors...

I received an email from a friend telling me that I should check this web site out. She is a good, honest, friend so I took her advise. The information on the web site was well presented. To join this association and receive more information woiuld only cost $4.95US so I entered my Visa card number. I thought it strange however because I first tried my Master Card but they wouldn't accept it even though my card has a few hundred dollars available at that time. That was the first red flag!

Almost immeadiatly, I realized I had a problem when I found that the training site wouldn't accept my email address, one that I have used for several years (and are using now with this Ripoff Report). My second red flag! Next, I received a phone call from a watchdog credit card company asking if I had authorixed a Visa payment in the amount of $4. [continued below]....

.....95 US, before I could say yes, the caller asked if I had also agreed to a payment in the amount of $86.00US both from SMARTWEBCONTENT. I told her that this was a false charge and could she refuse the invoice. My third and final red flag!

The credit card rep. explained that I would have to take it up with Visa, which I did immeadiatly I got off the phone. I contacted Visa several times over the past two weeks and have been on hold with them at this point for over an hour so far. I put my phone on hands free & started checking easykits on the web. I found this web site so decided to add my complaint whill I waited for Visa.

Back to the story, I called the number supplied by Visa for easykits and spoke to an operater. I was told that I had just 3 days after joining their membership before I was charged their monthly rate of $86.00US. I was told that this was clearly marked on the membership application. I am a careful consumer and read not only what is written but what might be implied and that statement was not on the form.

After a spirited conversation I was told that I would be able to get a partial refund which I immeadiatly agreed to. A refund of of less than half the "unauthorixed"fee charged has now been applied to my account. Again I followed up with Visa to try and get Visa to credit me the rest of the charge. Visa said (again) that I would have to get the refund from SMARTWEBCONTENT and suggested that she set up a 3 way phone conversation with the company, which she did.

The person on the company phone told me that by accepting the partial refund makes it impossible for me to get a full refund. She said I would have been told that by their rep. at that time. This was anothe false statement & when I told the rep that she said she would escalate my complaint to the next level and I should receive an email (to my email address that they previously told me was invalid) within 24hrs. The Visa agent was still on the line and I commented "lets see if that happens". That was 5 days ago and the reason I am now on hold to Visa again.

I just finished talking to Visa and they are going to lodge a formal complaint on my behalf.....Don't hold your breath




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This report was posted on Ripoff Report on 02/12/2014 01:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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