Report: #819389

Complaint Review: Ebates

  • Submitted: Sat, January 07, 2012
  • Updated: Wed, January 18, 2012
  • Reported By: Jerry — Shelby North Carolina United States of America
  • Ebates
    333 Bryant Street, Suite 250
    Internet San Francisco, California
    United States of America

Ebates,Ebates is a SCAM! Claims if the store has a promotion then you do not get ebates credit even though their website directs you to the store knowing they have a promtion Internet San Francisco , California

*UPDATE Employee: Ebates is a legitimate business

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Ebates has become a total rip off.  They advertise a store on their website 'knowing the store has a promotion going on and still advertises a 4% cash back'.    This has happened with 2 different stores.  After contacting them by email (4 times) I never heard anything back from them.  Finally I got someone on the phone after 4 different attempts. 

I spoke with a lady named Charlotte and then escalated my call to a manager who's was Michael.  They both said they didn't get their commission because the store had a promotion going on.  BS! The stores informed me they did because I contacted them. 

Ebates plainly says on their website you will get your Ebates cash back on top of the discount the store offers.  If that is not true , then they need to remove those stores from their list. I've used and never had any of these issues before.  Shoppers beware before you trust Ebates.
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This report was posted on Ripoff Report on 01/07/2012 01:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Ebates is a legitimate business

AUTHOR: Dylan - (U.S.A.) offers a free service that allows our members to earn cash-back while shopping on-line at our partner stores.   Ebates earns a commission from our partner stores for each transaction, and we pass a portion of that commission along to our members.  We send this money out as cash on a quarterly basis.    We have been in operation for over 12 years, sending out millions of dollars to satisfied members.

Though I do not have Jerrys full name or email address, it appears that Jerry shopped at a store and commission was not earned by Ebates.   Per our terms and conditions of membership, this would cause Jerry to not be eligible to earn cash-back through Ebates his/her order.  When this happens we contact the store on Jerrys behalf to try to earn credit, but we were denied.  

We too would have liked to have earned credit for this transaction.

Our customer service team is always willing to continue discussions with our members.  Often an compromise can be reached.   We are sorry to see that was contacted about this issue.  

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