Report: #1311860

Complaint Review: eBay Australia

  • Submitted: Thu, June 16, 2016
  • Updated: Thu, June 16, 2016
  • Reported By: Kate — Santa Monica California USA
  • eBay Australia

    Internet
    USA

eBay Australia eBay Australia defrauding foreign buyers with defective items Internet

Show customers why they should trust your business over your competitors...

eBay VIOLATING its own BUYER PROTECTION POLICY

I recently ordered a microphone off ebay Seller "southcoastmusic" - the item arrived damaged and was defective. "southcoastmusic"was alerted, but refused to acknowledge damage - or offer a refund. eBay was brought in to mediate and decided within only 1 minute that this was a case of Buyer's Remorse and that there was nothing wrong with item - so Buyer Protection wouldn't apply.

There was lengthy correspondence, which is impossible to read in just 1 minute - and noone can deny that an item is defective unless they have physically inspected it - but it turned out later that SELLER "southcoastmusic" HAD A FRIEND AT EBAY who decided for him regardless of facts and even escalated the case before the time frame was up. I had asked for escalation, too, but was told I had to wait - but for some mysterious reason, they made a special exception for "manual escalation" when the Seller "southcoastmusic" asked and decided within just 1 minute.

Clearly a case of nepotism and fraud - or maybe eBay Australia believes they can away with such tactics with foreign buyers.

Due Process looks different - and this is a clear case of defrauding a buyer.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/16/2016 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ebay-australia/internet/ebay-australia-ebay-australia-defrauding-foreign-buyers-with-defective-items-internet-1311860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.