Ebay Freedomisprecious EBay allowed Seller to Screw Us out of Money and Item San Jose Internet

 My Wife and I wanted to make the perfect set up for our 8 month old Daughter. My Wife wanted all Pink and Owls were part of the theme. We spent some hard earned money on a $100 Monitor that happened to be an Owl, an Owl Mobile, Owl Decals for the Wall and last but least an Owl Bed Setting. The Seller Freedomisprecious never put down that the item was shipped. No Biggie but 8 days later our package arrived. My Wife sent an email questioning where the item was. The day it arrived the Seller sent an apologetic email. Me trying to be a Nice Guy replied and said we received the item "Thanks, we love it". I wrote this out of courtesy before we examined the items. I haven't been screwed on EBay in a while so I didn't think anything of it. My Wife washed the blanket, sheets and bumper for our Crib. When She took them out of the dryer we realized that the blanket was stained piss yellow and the bumper had specs of blood on it. I emailed the Seller immediately. We remained courteous but She wouldn't offer a refund. We contacted EBay. Oh they would help us! Just send the item back they said and you will get your refund. So we sent the items back and waited 2 days. Today I went on EBay and they had reversed their decision. We washed the items so no refund. I called them and said "We sent the item back like you asked"! The items had blood and yellow stains. Do you think we washed them in blood? eBay wouldn't help us. So we are out the money and we sent the junk back to the Seller. We are out $58 and this was fine with eBay. I've purchased items on eBay for over 15 years and know how the game works. I never realized how incompetent their operation really is. You can get screwed and they won't help you. I will never forget this. eBay and the Seller Freedomisprecious should be ashamed of themselves. Empathy and honesty aren't words to describe either party.