Complaint Review: ebay - Internet
- ebay Internet USA
- Phone:
- Web: www.ebay.com
- Category: Computer Stores
ebay Seller protection is a myth. Internet
*General Comment: i know how to help
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We sent a buyer a set of speakers through ebay. Buyer stated they didn't work upon arrival. He opened a claim with ebay. Buyer was told to return speakers for a full refund. Once returned and the refund was given, we would get our ebay fees refunded.
When the speakers arrived back to us, they weren't the speakers we sent him and they also were VERY destroyed. We contacted ebay right away and they said it didn't matter what the buyer sent back so long as he sent SOMETHING. Ebay took the refund out of our paypal account because the buyer had sent something back at least. When we asked about seller protection, we were told that it didn't apply to this situation; they would not elaboratefurther; we called 3 times but got the same answer--or lack of answer. When we asked about appealing the case, they said the decision was final and if we wanted our money from the buyer or the actual speakers we had sent, we were to use "legal means outside of ebay." When asked about this, they said we could call the police or talk to a lawyer about suing the man. As far as ebay was concerned the matter was closed.
And ebay kept their final value fees.
This report was posted on Ripoff Report on 11/15/2013 07:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ebay/internet/ebay-seller-protection-is-a-myth-internet-1099705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
i know how to help
AUTHOR: helhelpu-helpme - ()
SUBMITTED: Sunday, November 17, 2013
Thirs a little thing EBay hides... That is they are a member of the better business Bureau. 1 call to them a poof. you money will be back in your account with in 4 hours... Their 1 Thing Ebay does to get back at you for doing this. If you need help find a way to contact me or reply back to this msg
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