eBay eBay goes back on their word and steals $334.99! San Jose, California

eBay will not honor a promised refund on a buyer protection case because the paperwork took to long to come in.

I had sold a Samsung Galaxy SIII to Crypz0r. He claimed that the phone was broken as a cause of the charger I had sent him. Upon receiving the item and further investigation it appeared that Chris Rogers (Crypz0r)
had attempted to alter the phone operating system corrupting/damaging the phone.

 I articulated this to eBay and was told to file and submit a police report and I would be given a full refund and win the Buyer
Protection Case. I filed and submitted the police report but eBay told me to get the comprehensive/extended police report and submit it. I mailed Austin Central Records to get a copy of the confidential extended police report. They took longer than expected to send me a copy so when I submitted it to eBay they said that since it was past the 10 days to
submit the paperwork they were not going to give me a refund.

Now Chris Rogers has just got away with fraud and eBay is protecting him. eBay is not honoring their original promise to issue me a full refund after I provided the police report. I lost $334.99 and a lot of time trying to resolve the issue with eBay.

I filed a Better Business Bureau complaint and got a generic response from Ben Parker at the Office of the President.  He sited paragraphs from their terms of agreement saying that I am not covered because they can do whatever they want. He sited the following paragraph:

Per our User Agreement:

"buyers and sellers permit us to make a final decision, in our sole discretion,
on any claim that a buyer files with eBay under the eBay Buyer Protection Policy."

You are NOT protected when you sell on eBay. AVOID eBay!