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Report: #1102446

Complaint Review: eBay - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: debbi — Valparaiso Indiana
  • Author Not Confirmed What's this?
  • Why?
  • eBay Select State/Province USA

eBay Allowed a buyer to resell an item after claiming damage & leaving negative, slandering our name Yorba Linda California

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I sold a waffle iron eBay number 181250324139 with lots of photos. Additionally, for our protection, when shipping, we mark all of our electronics in a hidden / unique manner and take a photo for our records. The auction number clearly shows scratches on the nose, a scratch to the left eye side, two unique scratches to the left of the left eye, and a small dot on the right side of iron. 

The buyer claimed the post office damaged it. I contacted Frank at Yorba Linda, CA post office (714) 528-7052, who said there was no damage after consulting with the carrier, too. We requested photos from the buyer including labels, damage, and serial number. Upon receipt of such, policy is to return the item if she wanted a refund per eBay buyer protection. Upon receipt of the waffle iron it clearly was not the same one we sent. It was used, broken in 10 pieces, did not have the marks on the bottom, or the scratches as seen on ours.

Upon further research we found another seller with similar id in Yorba Linda, CA that sold the EXACT one that she claimed was damaged under item number 151161736713 with the exact same marks ours had. The buyer blamed the post office to make a fraudulent claim, then tried to say they sent the wrong one back even though they sold it under another user id. We were forced to issue a refund through our Paypal account, and the buyer left us a negative, slandering our excellent reputation. At that time we had 100% poitive feedback.

This report was posted on Ripoff Report on 11/26/2013 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ebay/select-stateprovince/ebay-allowed-a-buyer-to-resell-an-item-after-claiming-damage-amp-leaving-negative-slan-1102446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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