• Report: #1103053
Complaint Review:


  • Submitted: Fri, November 29, 2013
  • Updated: Fri, November 29, 2013

  • Reported By: wicked mother — St Charles Missouri
2415 Palumbo Dr Lexington, Kentucky USA

eCampus.com eCampusbooks.com stole money from my sons account his rental was 44.84, tried to charge 283.16, then 263.16 finally got 258.16 Lexington Kentucky

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My son rented a textbook for 44.84 on 7/3/2013 he finished wit the book on 8/30/2013. I put the receipt into the book like the company instructed wrapped the book then printed a shipping label from the companies website. I taped the label onto the package and my husband handed the package to our mail carrier on 9/3/2013 because it would not fit in our mailbox. On 11/16/2013 ecampus withdrew $258.16 from my sons checking account. I first called the bank and was told that ecampus had tried on 11/5/2013 to withdraw $283.16 and on 11/15/2013 to withdraw $263.16 before they got the $258.16 for a book that was used and rented for $44.84. I closed the account immediately. I then called ecampus books and asked the representative why they were charging for a book we had returned. I was told they had not received the book. I asked why the company had not contacted my son prior to just taking money from his account the representative responded by saying "we just don't contact consumers." I then asked why they tried to withdraw three different amounts I was told that the company starts at the cost of a new book then lowers the amount by incriments of $20,$10, or $5 until they get some money. I then told the representative that the company was not going to get any money because I closed the account her responce was "Oh Ok" and she hung up

This report was posted on Ripoff Report on 11/29/2013 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ecampuscom/lexington-kentucky-40509/ecampuscom-ecampusbookscom-stole-money-from-my-sons-account-his-rental-was-4484-tried-1103053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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