Report: #1175064

Complaint Review: Ripoff Report | Eccentry Holidays

  • Submitted: Sun, September 07, 2014
  • Updated: Sat, November 07, 2015
  • Reported By: Larry Jones — Mobile Alabama
  • Eccentry Holidays
    16701 Collins Ave, 12 Floor
    Sunny Isles, Florida
    USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Eccentry Holidays for its full commitment to quality customer service.

Ripoff Report's discussions with Eccentry Holidays have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Eccentry Holidays listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

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Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Jorge Bravo during an onsite inspection held by a third party verification company with no biases toward Eccentry Holidays.

Eccentry Holidays is a vacation ownership membership program that operates out of the Newport Beachside Hotel & Resort. Clients can purchase a membership and are given access to usage of a timeshare condominium with inventory. Additionally members can benefit from hotel and cruise discounts.

Leads for Eccentry Holidays are obtained from individuals who are staying at the Newport Beachside Hotel & Resort. After being checked into their room if a potential customer expresses interest in their program the concierge takes down their basic information, and they are assigned a sales representative. The sales representative then has a presentation where the details of the program are explained and a unit model is shown. If the potential clients decides to become a member they are then provided with a gift, and a contract is signed further explaining the details of the program.

During the onsite interview, Jorge Bravo was asked to describe some of the common complaints that Eccentry Holidays receives. Mr. Bravo expressed that sometimes a client will purchase their program, and then wait an extended period of time before using it, "sometimes a year later they don't remember what they bought or how to use it." If an issue like this arises Eccentry Holidays will explain the details of their program, and will accommodate their needs to the best of their ability. If the customer is still dissatisfied, "if they're not satisfied we apologize [for the misunderstanding]. The customer is always right...we will work with them, a lot of the times we will give them a free vacation." Clients are often satisfied with the resolution, and in order to ensure satisfaction Eccentry Holidays makes sure there is written communication between themselves and their clients when dealing with complaints.

Holidays

CUSTOMER CARE & COMPLAINT RESOLUTION FROM ECCENTRY HOLIDAYS

When asked to comment on complaints posted on Ripoff Report's website Mr. Bravo expressed that one comment was made from a disgruntled ex-employee. The additional complaint was made by a customer and is currently in to process of being resolved, "we're going to contact you, and if you're not happy we're going to make you happy whatever it takes." Mr. Bravo additionally stated, "our policy here is we do everything in our power to make the customer happy."

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report. Mr. Bravo expressed that they've made changes both legal and internal, "we've changed our contract to make sure all of the most important parts are there." In reference to internal changes, "our customer service does immediate follow up. We have a CRM that tracks everything...every interaction is recorded."

Eccentry Holidays is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bravo further stated, "It means an opportunity to service the customer...with the program we're going to have the opportunity to resolve problems."

Holidays

ECCENTRY HOLIDAYS – MEMBER BENEFITS

  • Discounts on over 500,000 of the most luxurious 3-5 star hotels in the world
  • Discounts on over 39 of the most recognized Cruise Lines
  • Discounts on over 8,000 of the world’s most enticing Tour Packages
  • Discounts on over 5,000 of the world’s most exciting Sports Travel Packages
  • Discounts on Unlimited Custom Vacations
  • Golf discounts
  • Courtesy access to over 250 different airline carriers and car rental companies
  • And so much more!


ECCENTRY HOLIDAYS – STATEMENT FROM THE DIRECTOR OF MEMBER RELATIONS

" As the Director of Member Relations, as soon as a consumer becomes an Eccentry Holidays member, they are my team’s responsibility. From the point of purchase, we strive for every member interaction to be a pleasant and fun one, with the added bonus of providing great travel options for great prices! We offer Best Price Match Guarantee, ensuring our members that they will ALWAYS save when booking through their vacation program. The Member Relations Team offers personalized services to every member, making every transaction the simplest and most convenient possible.

GT Marketing Group USA, Inc. d/b/a Eccentry Holidays's Ececntry Holidays's team have expressed that they feel very confident doing their job! GT Marketing Group USA, Inc. d/b/a Eccentry Holidays takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Eccentry Holidays provides a very positive and fun environment to work. Opportunities for suggestions and improvements are encouraged and welcomed. Eccentry Holidays as a company is truly concerned about employee contribution to the company and provides growth opportunities for each employee. Every employee has a voice and the company listens and communicates freely with its employees." Ripoff Report was pleased to learn that GT Marketing Group USA, Inc. d/b/a Eccentry Holidays's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Holidays

STATED IMPROVEMENTS FROM ECCENTRY HOLIDAYS

" GT Marketing Group USA, Inc. d/b/a Eccentry Holidays recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, GT Marketing Group USA, Inc. d/b/a Eccentry Holidays has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the Director of Member Relations, Ripoff Report is convinced that GT Marketing Group USA, Inc. d/b/a Eccentry Holidays is committed to quality delivery of services resulting in total client satisfaction.

Holidays

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Eccentry Holidays meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Eccentry Holidays Newport Beach Resort, Jorge Bravo, John Moynihan Vacation membership that gives you nothing except draining your bank account Sunny Isles Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. No one responded to the Ripoff Report below.

STATEMENT FROM ECCENTRY HOLIDAYS:

This complaint appears to be from a former employee, not a member or customer of Eccentry Holidays. none of the accusations are true, and complainant presumes to know the philosophy of the president of the company, Jorge Bravo.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

------------------------------

Ecentry Holidays promises cheap vacations using a 3rd party provider called Holiday Systems International (HSI). They call it their parent company which is a lie. HSI has been in business since the early 90's but Eccentry Holidays is barely one year old. They will promise you discounted weeks, they arw the left overs of the timeshare world and of course you have to pay for them. They say from 249 to 1200 but some weeks are over 2000 dollars. The price you pay for the membership is pure profit for them. Don't fall for it. With them you own nothing and they might be out of business by year's end. They will hire anybody that walk through the door and fire them as easily. Mexican owner Jorge Bravo's philosophy is that most people are stupid and will fall for this kind of crap. My wife purchased this membership and we can't go.anywhere we want.

 

 

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This report was posted on Ripoff Report on 09/07/2014 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eccentry-holidays/sunny-isles-florida-33160/eccentry-holidays-newport-beach-resort-jorge-bravo-john-moynihan-vacation-membership-th-1175064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

In Response to Your Comment

AUTHOR: Eccentry Holidays - ()

Dear Mr. Jones,

We appreciate your comment. Nevertheless, we went trough our member data base and we could not find you as a member.

If you require further assistance please contact our member service department. All our contact information is included on your membership welcome kit. We will be glad to assist you with all your travel needs and questions. 

Regards, 

Eccentry Holidays Team 

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