Echostar - Dish Network Ripoff and absolutely the worst customer service ever! Won't honor contracts Littleton Colorado

As a proud employee of Dish Network I have to take issue with what you say. I am the first one to admit that as a company I see errors in the fabric of our structure but as a whole we are a pretty good corporate citizen. As a company of thousands of customer service employees I can say that honesty and fairness are the policy of this company, however that policy is at times compromised by lazy or uncaring employees. While the fees you mention might be if you are a customer bundled with a phone company for billing purposes (combined billing for phone internet and tv) as sometimes the phone company sets the fee versus Dish, the numbers you give are not represenative of the fees charge to directly billed customers. The $7 charge you refer to as for not having a phone line is actually $5. It is only charged to a customer who has a dual tuner (1 Receiver serving 2 TV sets) DVR or Receiver that is not connected to the receiver. Other companies charge $5 for every tv set served while we will discount your bill by $5 by just keeping a phone line attatched. You state that even though no HD channels are available in your area, Atlanta, you are still being charged $5 for that service. The fact is that our HD programming is available anywhere you live in the continental US as long as you have HD receivers and the proper dish to pick up those broadcasts. HD programming added to any of our plans cost $10 to $20 depending on your level of programming. In the Atlanta DMA you get 11 local channels in SD plus the ABC,CBS,NBC and Fox in HD for $5 a month with any of our other programming packages. Next I'll address your comment about paying $5 a month for the DHPP. Fact is, if you opt for this plan which is completely voluntary, which costs $5.99 per month you get many benefits. First you get free exchange of faulty accesories such as remotes and receivers more or less regardless of what happened to them. Free means no shipping and handling and no charge for the equipment. I often replace remotes because the dog chewed it up or the baby dropped it in the toilet or if the person just forgot where they left it. You were accurate on the $29 service call. This small fee covers all parts, mileage, hourly charges for labor and supplies. When is the last time you got any service person for less? On top of that all work is guaranteed 90 days. If any other service is needed and it's been less than 90 days the tech returns for free, even if something else is the problem. And lastly you were wrong on the non warranty service charge. It is $99 or $49 depending on longevity and other factors as our customer. Folks we are not perfect by any means but as just a little guy in the trenches most of us will bend over backwards to keep the customer happy. Treat us as you want to be treated and you will be treated fairly, I would also advise that anyone you talk to has 1. a unique operator id to be given at the beginning of the call and at any time requested. 2. A supervisor whom you can talk to if you request 3. A corporate office that is accessable and listens to customers.